Director of Customer Success

Lead account management initiatives at Motive as the Director of Customer Success in Canada. Drive customer retention and revenue growth while managing a talented team of Account Managers and Customer Success Managers.

In this pivotal role, you will oversee the Canadian sales organization focused on nurturing and expanding customer relationships. Your expertise in SaaS sales and enterprise account management will guide a team dedicated to maximizing business value for our clients. You will work closely with various departments to ensure seamless customer experiences and align strategies across the board.

Key Responsibilities:

• Lead a geographically distributed Enterprise Account Management team

• Drive retention, negotiate renewals, and identify expansion opportunities

• Develop strategies to demonstrate business value realization

• Recruit and cultivate top sales talent for performance growth

• Collaborate with cross-functional teams to enhance customer lifecycle

Requirements:

• 10+ years in SaaS or enterprise sales leadership

• 4+ years managing account and customer success teams

• Proven track record in revenue expansion within complex accounts

• Strong operational acumen, familiar with Salesforce tools

• Excellent communicator influencing multiple stakeholders

Maximize business outcomes with a focus on customer relationships and team performance at Motive.
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