Inside Sales Coordinator

Role Purpose

The Inside Sales Coordinator is a key contributor to driving growth and enhancing the customer experience by providing vital support to our commercial team at DP World. In this role you will work in a highly collaborative, dynamic freight forwarding environment and be responsible for sales support, customer service, & data control. This role will serve as the primary point of contact between internal DP World teams and clients, fostering clear and effective communication.

• Partner with sales executives to support the development and execution of sales strategies, including prospecting, lead generation, and account management.
• Ensure exceptional customer service by maintaining regular communication with clients, promptly addressing inquiries, requests, and concerns.
• Support pricing models and presentation of transportation modalities in quotations and long form RFQs or RFPs.
• Assist pricing analysts in transposing correct rates & service timelines.
• Follow appropriate work instructions and checklists to create consistency and minimize errors.
• Use approved external providers as necessary to arrange transportation of goods. Quickly resolve any miscommunication and disputes to ensure safe on-time deliveries.
• Keep client records for Quarterly Business Reviews (QBRs), sales reports and relevant data needed for CRM.
• Collaborate with cross-functional teams, including operations, finance, and logistics, to deliver seamless service and a superior customer experience.

• 2 plus years working within the freight forwarding industry with a strong focus on non-asset based services.
• Strong attention to client facing activities.
• Plan to or are currently pursuing CIFFA certification.
• Minimum of 2 years' experience in a sales and/or customer facing role within the Freight Forwarding industry.
• Knowledge of Incoterms, Freight Forwarding operations and processes.
• Proficiency in using CRM software and Microsoft Office Suite (Excel, Word, PowerPoint).
• Exceptional listener with strong written and verbal communication skills. Comfortable speaking on the phone and communicating with all levels of an organization.
• Detail-oriented with strong organizational and multitasking abilities.
• Ability to work independently and as part of a collaborative team.
• Strong problem-solving skills with ability to take on challenges and find creative, innovative solutions.
• Results oriented and proactive in handling competing priorities to meet deadlines and commitments.
• Must be fluent in English – additional languages are a bonus.
• Previous Canadian work experience or experience working directly with Canadian industries.