Director of Account Management at AlphaSense

Join Alpha Sense as a Director of Account Management, leading a team to maximize revenue and client relationships in the Financial Services sector. Drive renewals and growth through strategic leadership and customer success initiatives.

This senior leadership role focuses on developing and executing the customer revenue function within our Financial Services business. You'll guide Account Managers and Customer Success Managers to achieve retention targets and expand relationships with existing clients. As a part of the Customer Success leadership team, your insights and strategies will directly influence Alpha Sense's relationships and growth in the APAC region.

Key Responsibilities:

• Lead Account Managers to exceed renewal and growth targets

• Improve customer outcomes and reduce churn rates

• Analyze data to identify trends and drive product adoption

• Create scalable frameworks and processes for the CS function

• Collaborate with sales to achieve growth objectives

Requirements:

• 10+ years in sales or account management

• 5+ years in a management role

• Experience with Financial Services clients

• Strong communication skills for executive-level interactions

• Ability to thrive in a high-growth environment

Shape the future of customer success at Alpha Sense and enhance the client experience.
#J-18808-Ljbffr