Assistant Lease Renewal Manager

Assistant Lease Renewal Manager - Elevate Your Career at Lexus Downtown!

At Lexus Downtown, part of the innovative Downtown Auto Group (DAG), we're not just selling cars. We're crafting experiences, building relationships, and revolutionizing the automotive industry. We're a community of passionate individuals who believe that buying a car should be as exciting as driving one. Take a look at our unique approach and see for yourself!

Why we need you

You know that moment when someone finds their perfect car? That indescribable mix of excitement, pride, and anticipation? That's what we live for. And that's where you come in.

Our vision is to create lifetime guests, not just one-time buyers. But to do that, we need someone extraordinary. Someone who is an integral part of the customer service and sales operations.

This role is perfect for a proactive individual with strong negotiation skills, exceptional customer service experience, and a deep understanding of the automotive lease process. If you’re a strategic thinker with a passion for the automotive industry and love helping customers find the perfect fit for their lifestyle and budget, we’d love to hear from you!

Without you, we're just another dealership. With you, we're the place where automotive dreams come true.

Here's what you'll be doing

You’ll play a key role in ensuring that lease customers experience a smooth and satisfying end-of-lease process while contributing directly to the dealership’s growth and success. You will be responsible for guiding customers through the lease-end journey, presenting options for lease renewal, purchase, or upgrade, and enhancing their overall satisfaction. Working closely with Sales, Finance, and Customer Service departments, you’ll develop retention strategies, build strong relationships, and provide expert advice to customers, ensuring they have a clear understanding of their lease-end options and feel valued by our company.

You’ll play a key role in ensuring that lease customers experience a smooth and satisfying end-of-lease process while contributing directly to the company’s growth and success.

Your days will be filled with

• Customer Engagement & Relationship Building:
• Serve as the primary point of contact for customers approaching the end of their lease, providing expert guidance on options and ensuring a seamless and pleasant transition.
• Establish and maintain strong, lasting relationships with lease customers to foster loyalty and long-term retention.
• Lease Renewal & Retention Strategy:
• Develop and execute tailored lease renewal and retention strategies to encourage customers to continue their journey with our brand.
• Actively promote new leases, upgrades, and purchase options that align with customer needs and budget.
• Analyze customer trends, needs, and market insights to continuously refine retention strategies and exceed monthly renewal targets.
• Sales & Negotiation:
• Present lease renewal, buyout, and new lease offers, effectively communicating the benefits of each option and customizing the approach to meet individual customer needs.
• Utilize strong negotiation skills to close renewal deals, meeting or exceeding sales goals and contributing to the company’s revenue growth.
• Cross-Department Collaboration:
• Work collaboratively with Sales, Finance, Customer Service, and Marketing teams to ensure customers receive a consistent and exceptional experience.
• Coordinate with inventory teams to ensure available vehicles meet customer preferences and requirements.
• Compliance & Documentation:
• Ensure all transactions and agreements are processed in compliance with legal and company guidelines, maintaining accurate and timely documentation.
• Keep detailed records of interactions, offers, and customer feedback for tracking and reporting purposes.

This job description indicates the general nature and level of work expected. It is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required by the incumbent. Incumbent may be asked to perform other duties as required.

You need these qualifications

• Experience: Minimum of 3-5 years of experience in automotive sales, lease renewal, customer…