Sales Coordinator

About the Company

We are a Toronto-based specialty ingredients and beverage solutions company operating at the intersection of global sourcing and commercial innovation. We go beyond importing — managing the full commercial cycle from sourcing and regulatory compliance through logistics and customer delivery, without holding inventory.

Our customers include global beverage brands and family-operated operators, primarily in the US and UK. Product channels span ready-to-drink beverages, nutraceuticals, pet products, and skincare, across raw materials including tea, coffee, botanicals, extracts, powders, and caffeine derivatives. We are a lean, fast-moving team winning on customer service, origin expertise, and end-to-end logistics management — with ambitious growth targets ahea.

Coordinating the Commercial Sales role is the operational backbone of our commercial engine. Every US customer sales contract and every worldwide supplier purchase contract runs through this desk. This is not a support role — it is an ownership role. The person in this role runs the contracting process end to end, protects our 15% gross profit margin through disciplined cost-sheet management, and serves as the professional face of the company to both customers and suppliers.

We are targeting USD $50M in revenue in FY2027, and this role is central to getting the

• onsOwn the end-to-end sales order process — from confirmed order to executed contract — for all US customers and worldwide suppli
• ers Ensure every Customer Sales Contract is matched to a Supplier Purchase Contract; nothing unsigned, unmatched, or out of d
• ate Maintain the Sales Orders Dashboard as the live, accurate view of all open contracts at all ti

• ing Build and verify a cost sheet for every order before the contract is issued; protect the 15% GPM tar
• get Issue, execute, and file every contract to standard — parties, product, specification, quantity, price, Incoterms, and payment terms right the first t
• imeFlag margin and term anomalies before contracts execute, not af
• ipsOwn the customer relationship on the product offering — order confirmations, contracts, documentation, and answers customers can rely on
• on the supplier relationship on procurement — purchase contracts, confirmations, and terms documented in writing, every t

• emsOwn the Sales Orders Dashboard and _Orders file as the single source of truth for every contr
• act Deliver the monthly Operational Scorecard and Quarterly Performance Report to leaders
• hip Bring every escalation to the Sales Director in a structured format: facts, objective, three options, and a recommend at

• ies Document the Cost Sheets & Contracting process end to end; build standard templates ready for $50M vol
• ume Stand up and maintain the Sales Orders Dashboard as the commercial source of truth across sales, sourcing, logistics, and leaders
• hip Establish the sales scorecard and quarterly reporting cadence that leadership relies on without rew
• ork Deepen commercial judgement — move from processing orders to protecting outcomes; spot margin risk before it becomes a prob

• For Highly organized — able to manage multiple concurrent orders, samples, and supplier communications without letting anything s
• lip Strong written and verbal communicator — always professional, reliable, and respons
• ive Operationally rigorous — accurate, complete, and on time; proactively flags issues without being t
• old Commercially curious — understands the cost build-up, asks why a margin moved, brings solutions not just probl
• ems Background in contract manufacturing, commodity sourcing, logistics coordination, food & beverage operations, or a similar supply-chain-adjacent environm
• ent Exposure to Incoterms, purchase/sales contracting, and cost-sheet mechanics is a strong as
• set Willingness to complete FITTskills or equivalent international trade finance training in H1 FY2

This role is measured against standing operational standards, reviewed month

• rors Contract turnaround: ≤2 business days from confirmed order to issued cont
• ract
  
  Cost sheet accuracy: variance ≤1 percentage point; every variance expla
• inedSO–PO match: 100% matched before product moves; exceptions flagged with a reason and an o
• ,000
  
  Performance bonus: 7–8% (50% KPI-based / 50% sales reve