Sr. Manager, Relationship Management - Discover Network

161 Bay Street (93021), Canada, Toronto,Toronto, Ontario,Sr. Manager, Relationship Management - Discover Payment Network

About Capital One Canada For 30 years, we’ve been on a mission to change banking for good. We challenge the traditional bank stereotype, fostering a culture where innovation thrives and bold ideas are celebrated.

We’re driven by what’s possible, leveraging the power of data and technology to empower innovative solutions, inspire one another to dream boldly, and take transformative ownership of decisions and outcomes that directly impact millions of Canadians. Every challenge is an opportunity to lead from the front, working together toward a shared vision that extends far beyond banking.

We balance high-performance with investment in your long-term success, ensuring you have the support you need to do your best work. Here, you’ll take full accountability for your path, upskilling through hands‑on experience and mentorship, to turn your curiosity into a career built on your own terms.

Are you ready to redefine what’s next?

This role is responsible for building and maintaining a robust pipeline of new sales opportunities through effective networking and relationship development with appropriate industry and Fin Tech companies. They’re accountable to cultivating and expanding multiple strategic and complex external relationships by serving as lead representative for the Discover payment network to identify and drive opportunities to expand business targets within portfolio.

This role serves a strategic role in increasing network transaction volume and revenue generation by selling new programs (e.g. Prepaid, Credit, Debit, etc...).

• Strategically identifies leads, develops proposals, responds to RFP's and negotiates agreements to maximize network growth. Identifies and creates business case to establish new development activities with internal (Risk, AML, etc...) and external industry partners.

• Serve as the strategic liaison between Discover external accounts, by maintaining relationships with decision-makers across company divisions of each participant. Actively manages and escalates risk and customer‑impacting issues or complaints within the day‑to‑day role to management.

• Explores new partnership opportunities and manages a portfolio of clients to retain, grow and drive existing and new business by exploring acceptance and volume growth.

• Manage and build relationships with existing strategic network participants. Maintain knowledge of partners, industry trends and competitive environment by performing market analysis and maintaining opportunity pipeline to recommend actions in improving Discover’s position.

• Drives internal processes including; development of communications, account management, approval requests and contract negotiations, compliance and risk management.

• Performs market analyses and business development activities to increase network transaction volume and revenue generation.

• Partner internally and externally to identify new or additional business opportunities within accounts; maintain and grow relationships to attain new business value and improve client experience.

• Advise network participant of new product, marketing or operational initiatives and act as primarily liason into Discover to ensure improved market position for DFS.

• Address client inquiries and problem solve to resolve opportunities or issues. Negotiate contracts, pricing agreements or incentives while ensuring compliance with new processes and business practices.

• Travel up to 50% of the time.

• 8+ years of experience in Business Development, Sales, Strategy, Payments, Relationship Management or Marketing

• 8+ years of…