Key Account Manager

Position Title: Key Account Manager
Business Unit: Johnvince Foods
Department:Sales
Location:Downsview, Ontario (Onsite)
Reports To:Senior Sales Leadership
Schedule:Monday to Friday

Johnvince Company™ is a leading North American snacking organization with more than 50 years of food manufacturing and commercial expertise.

Founded in 1973, we have evolved from a family-run business into a vertically integrated enterprise spanning nuts, candy, chocolate, fruit bites, popcorn, pantry staples, and private label innovation. Today, we operate 10 facilities across North America with more than 2,000 team members.

We scale with disciplined execution, entrepreneurial drive, and an unwavering commitment to quality, innovation, and performance.

Our

Purpose:

Exceeding customer cravings, one bite at a time.

Our Vision:
To lead the way in redefining customer experiences through flavourful snacking and service solutions.

We are guided by five core values:

• We Lead by Legacy
• We Are Customer Obsessed
• We Own It
• We Win Together

Safety, quality, integrity, and customer excellence define how we operate across every business unit within the Johnvince Company™ platform.

Reporting to Senior Sales Leadership, the Key Account Manager is responsible for leading strategic growth and commercial performance across major national retail accounts, including Loblaws and Walmart.

This role is accountable for developing and executing comprehensive account strategies that drive sales growth, profitability, market share, customer satisfaction, and long-term business partnerships. The Key Account Manager will serve as a trusted strategic partner to key customers, developing strong relationships with decision-makers and leveraging market intelligence, data, innovation, and cross-functional collaboration to deliver business objectives.

The Key Account Manager partners closely with Sales, Marketing, Operations, Supply Chain, Finance, Product Development, and other internal stakeholders to ensure seamless execution of customer strategies and commercial plans.

• Develop and execute comprehensive strategic account plans for key national accounts, including Loblaws and Walmart, designed to drive sales growth, profitability, distribution, and market share.
• Build and maintain strong, long-term relationships with key customer decision-makers, serving as a trusted advisor and primary commercial point of contact.
• Develop a deep understanding of customer strategies, business priorities, category dynamics, shopper behaviour, and organizational structures to identify opportunities for growth.
• Conduct market, category, customer, and competitive analysis to identify emerging trends, customer needs, risks, and opportunities, translating insights into actionable account strategies.
• Lead high-level customer negotiations, including pricing, promotions, distribution, trade programs, and commercial agreements, ensuring mutually beneficial outcomes aligned with Johnvince Foods’ objectives.
• Develop and implement promotional strategies, pricing models, trade programs, and customer-specific initiatives that maximize value for both Johnvince Foods and its customers.
• Monitor account performance, sales trends, profitability, promotional effectiveness, and other key performance indicators, providing detailed reporting and actionable recommendations to senior management.
• Maintain full accountability for account budgets, forecasts, business plans, revenue targets, and financial objectives.
• Prepare accurate sales forecasts and business projections, identifying opportunities and risks and working with internal teams to ensure alignment with customer requirements.
• Collaborate closely with Sales, Marketing, Operations, Supply…