What We do:
iQmetrix is a global provider of Interconnected Commerce software solutions for telecom retail.
Interconnected Commerce is an AI-native telecom commerce platform that acts as a system of intelligence.
It replaces fragmented legacy stacks with a modern, modular operating layer, connecting telcos, retailers, and OEMs into one flow across channels and markets.
The result is less complexity, lower cost, and the speed to move ahead.
For 26 years, we’ve been passionate about helping the leading brands in telecom to grow by providing best-in-class software, services, and expertise that enables them to adapt and thrive. Our solutions power $17BN in sales annually, handling nearly 53 million invoices and more than 28 million activations, and are used by more than 370,000 telecom retail professionals across almost 1,000 clients.
iQmetrix is a privately held software-as-a-service (SaaS) company with employees in Canada, the U.S., India, and Europe.
For more information, please visit .
How We Do it:
We are on a self-management journey.
As we work to move away from the restrictions of hierarchy, teams are building collaborative peer-based networks where there are no bosses.
Decisions are meant to be distributed to the people who are best able to make the decisions which means more freedom for individuals to contribute at their highest levels.
We are purpose-driven, helping individuals connect to the meaning in their day-to-day work.
Additionally, we are currently on the road to building a diverse and inclusive environment.
Working at iQmetrix means always looking at ways to be better.
Description:
The Client Success team owns the commercial health of iQmetrix's largest and most strategic customer relationships, from day-to-day account management through executive-level growth and retention planning across Canada's carrier and dealer channel landscape.
About the Role:
As an Account Manager (internally known as Client Account Manager II), you'll own one of iQmetrix's largest and most strategically important relationships: a national wireless carrier and its dealer channel.
This is an executive-level ownership role, not a support or coordination role, accountable for growing the relationship, protecting it, and expanding iQmetrix's footprint across both the carrier's corporate operations and its independent dealer network. You'll work at the intersection of enterprise carrier leadership, a large and varied dealer channel, and iQmetrix's own product and delivery teams, translating a complex, multi-stakeholder relationship into measurable revenue growth and long-term partnership.
You'll report to the VP, Canada, and join a small, senior team of Account Managers covering the country's major carrier and retail channels. What You'll be Doing:
Serve as the primary executive-level point of contact for a national carrier account, across both corporate and dealer channels. Build and sustain trusted relationships at multiple levels of the carrier's organization, from day-to-day operators to senior decision-makers. Represent the account internally, coordinating iQmetrix's product, delivery, and support functions around what the customer actually needs. Own the account's growth plan and revenue targets, identifying and closing expansion opportunities across the carrier's dealer network and corporate footprint.
Lead commercial and contract discussions, including pricing structure, re-contracting, and renewal. Drive adoption of iQmetrix's platform and payments capabilities across the dealer base. Own the commercial relationship with dozens of independent dealer partners operating under the carrier's brand, from the largest strategic accounts to the long tail. Run structured account reviews, prioritizing the…
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