Sales Manager

POSITION TITLE:

Sales Manager

REPORTS TO:

GM

POSITION SUMMARY:

Responsible for generating new and repeat banquet and catering sales; actively networking and promoting the brand within the community for both our Markham and Downtown Toronto locations.
COMPETENCIES / PERSONAL CHARACTERISTICS:
Guest Service     Actively build relationships with new and existing guests and consistently deliver above and beyond expectations
Provide a personal touch to ensure guest satisfaction
Coordinate with Staff to provide the best service possible
Conduct post-event follow-up to promote repeat business
Passion for the Brand     Demonstrate pride and commitment to the brand and the product
Show enthusiasm in all interactions inside and outside of the restaurant
Model integrity in all business interactions
Represent the brand in the community
Sales Building     Actively network to build new contacts that result in new business.
Communicate in a persuasive, compelling yet service-oriented manner
Follow up frequently to remain top of mind with the guests
Business Planning and Financial Responsibility     Understand the impact of event planning on the restaurant’s overall profitability
Proactively stay on top of the budget
Personal Effectiveness     Organize and manage priorities to ensure timely follow-through
Show independent initiative
Exceed sales targets
Assume ownership for results
Communicate openly with guests and team members
Decision-Making and Problem Solving     Pay close attention to detail
Communicate effectively with all team players
Solve problems quickly and effectively
Investigate information and make sound decisions
Keep the best interests of the guest and the restaurant in mind when making decisions
ESSENTIAL TASKS AND RESPONSIBILITIES:
Generate sales leads outside of the restaurant by using all forms of communication including (Telephone, Email, cold calls, mailings, attending events and conferences, etc.)
Create networks within the community (e.g. hotel concierges, Chamber of Commerce) in order to promote the brand and build sales.
Ensure that all prospect contact information is entered correctly in Tripleseat. Track all contacts through Tripleseat database to ensure frequent and ongoing interactions and follow up through phone calls, mailings, etc.
Provide compelling communication to potential guests about the brand, facility, and menu. Utilize ability to upsell when appropriate (bottled water, appetizers, cocktails, wines).
Follow up to answer questions, address concerns, and secure commitments through signed contracts and required deposits from prospective parties.
Meet with guests to show facilities, develop menus and offer other services such as audio/visual, entertainment etc.
Develop agreements, menus, and event orders through Tripleseat system.
Ensure that the guest has a signed contract in place for every event with clear understanding of food and beverage minimums and cancellation policies.
Enter events in Open Table reservation system and review event schedule with host. Ensure that all details are updated as the event is confirmed for details.
Coordinate event menus with the Chef to ensure proper inventories and item availability. Ensure that all menu information is posted.
Coordinate room set up with managers and servers to ensure that specifications meet the guests’ expectations.
Ensure that each PD client is called 24 hours prior to event date to confirm all final details. Follow up email to client should include all final details including any adherence to policies (ie: gift card redemption, Loyalty program policies, food and beverage minimum)
Meet and greet all parties upon arrival for the scheduled event to review arrangements and introduce them to the Manager on Duty and the lead server.
Oversee event…