Sample Reception Supervisor - Environment Testing Inc.

Position: Sample Reception Supervisor - Eurofins Environment Testing Inc.
Full-time
Compensation: CAD 60000 - CAD 70000 - yearly

Company Description
Eurofins Scientific is an international network of independent life sciences companies, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

The Eurofins network of companies believes that it is a global leader in food, environment, pharmaceutical and cosmetic product testing and in discovery pharmacology, forensics, advanced material sciences and agroscience contract research services. It is also one of the market leaders in certain testing and laboratory services for genomics, and in the support of clinical studies, as well as in biopharma contract development and manufacturing.

It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in‑vitro diagnostic products.

In under 40 years, Eurofins has grown from one laboratory in Nantes, France to over 65,000 employees across a decentralised and entrepreneurial network of over 950 laboratories in over 1,000 independent companies across 57 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.

The Eurofins network generated EUR 7.296 billion revenues in FY 2025, and has been one of the fastest growing listed European companies for almost three decades.

Job Description
The Sample Reception Supervisor is responsible for overseeing the daily operations of the Sample Reception Department, ensuring the accurate, efficient, and timely processing of samples through the Laboratory Information Management System (LIMS). This role coordinates the receipt, tracking, and distribution of samples to laboratory departments, supporting the seamless flow of samples throughout the testing process. The supervisor is accountable for maintaining compliance with quality, safety, and operational requirements while driving continuous improvement initiatives within the department.

The Sample Reception Supervisor provides leadership and direction to Sample Reception personnel and associated logistics staff, including scheduling, training, performance management, and ongoing development. This role fosters a culture of operational excellence, teamwork, and customer service, ensuring departmental objectives are met and client expectations are consistently exceeded.

Key duties and responsibilities:

Receives samples from clients at the service counter or through courier deliveries and ensures all incoming samples are properly sorted, inspected, and documented.

Identifies, investigates, and documents sample deficiencies, including issues related to sample condition, packaging, temperature, labeling, and accompanying documentation.

Utilizes the Laboratory Information Management System (LIMS) and other laboratory software systems to accurately log samples, generate labels, and maintain sample traceability throughout the testing process.

Prepares and prioritises soil samples, rush projects, and other time‑sensitive submissions to support laboratory operations and client commitments.

Provides front‑line customer service by responding to client inquiries, communicating project requirements, and forwarding relevant information or feedback to the appropriate Project Manager.

Engages with clients as needed to clarify project requirements and ensure accurate sample handling and processing.

Coordinates the preparation and distribution of sample containers, bottle orders, and client supplies for pickup or shipment.

Prepares samples and documentation for shipment to internal laboratory locations, external testing facilities, and subcontract laboratories as required.

Schedules and coordinates courier pickups and deliveries to support sample transportation and client…