Senior Security Solutions Technician

Overview

Bear Com is a leading distributor of wireless voice, data, video surveillance, and access control solutions in North America, with 75+ branches across North America and the U.S. HQ in Dallas, TX. Bear Com has 40+ years of industry-leading experience and maintains partnerships with Motorola, Avigilon, Pelco, Ava, Open Path, Evolv, Verkada, Milestone, Axis, Bosch, Teldio, and more.

As a Senior Video and Access Control Technician with Bear Com, you will be responsible for leading the installation and support of both on-site and cloud-based video surveillance and access control systems. Our technicians are the heart of every service location, and we rely on their expertise in delivering the best service and solutions for our customers. The ideal candidate will provide exceptional in-field leadership, customer service, and possess the technical ability to create imaginative solutions that meet and exceed the most challenging customer needs.

• Lead service and installation teams in the installation, commissioning, troubleshooting, and repair of large-scale video surveillance and access control systems
• Troubleshoot and repair peripheral devices (e.g., PoE network switches, UPS battery backups, equipment racks, video walls, electrified locking hardware, card readers, door contacts, etc.)
• Configure, test, and optimize video and access control security systems, and integrate these into automated alerting and messaging systems
• Conduct annual preventative maintenance tests and create detailed reports for customer review and related log files
• Provide proof-of-concept deployments for customer demonstrations
• Perform site walks to determine installation requirements included in customer proposals
• Read and interpret design drawings and technical documentation; provide redline edits to original design as needed
• Some regional and/or overnight travel and on-call hours may be required

• Experience leading in-field service and installation teams to execute large-scale physical security projects
• Experience installing and troubleshooting IP video surveillance and access control systems (Avigilon experience a plus)
• Skilled in reading blueprints and/or logic diagrams (e.g., Visio, CAD, Blue Beam)
• Strong understanding of LAN/WAN network architecture
• Follows low voltage installation best practices
• Understands basic RF theory
• Ability to work in unusual/difficult positions (e.g., climbing ladders, scaffolding, crawl spaces, high-reach lift equipment)
• Ability to obtain state licenses (if applicable)
• Proficient in MS Office Suite (Outlook, Word, Excel)
• Must have a valid driver’s license
• High school diploma required
• Drug screenings, motor vehicle record, and background checks are part of the hiring process

Bear Com values professional growth and offers extensive on-the-job training and coverage of most certification fees.

You’ll Also Receive:

• Highly competitive compensation
• Medical, dental, and vision insurance (including family coverage)
• Virtual healthcare
• Long-term disability insurance
• Employee and dependent life insurance
• Paid vacation and time off
• Company matched RRSP plan
• Use of company vehicle
• Employee referral bonus
• Tution reimbursement
• On-site parking
• Company recognition program

Bear Com is proud to be an equal-opportunity workplace free from discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other status protected by law.

• 5+ years of service technician experience in diagnosing, repairing, programming, installing, and commissioning video and access control systems
• 1+ year of solution design work with full quoting of all services required
• 1+ year as a field lead over a team of technicians and installers
• Thorough understanding of IP networks and electronic systems wired and wireless
• Reads blueprints, schematics, system design diagrams, wiring diagrams and can utilize information for troubleshooting and repair
• Proficiency with test equipment including software applications, network testers, and multimeters
• Proficiency with MS Office Suite (Word, Excel)
• Holds a current alarm license certification
• Holds two or more computer or networking certifications (e.g., CompTIA A+/Network+/Security+, ETA-I CST/NCT/NST, Cisco CCNA)
• Preferred knowledge: bachelor’s degree in electronics technology or equivalent, or military electronics training
• Preferred experience with Avigilon or similar video and access control systems
• Security clearance preferred
• Team-driven, self-motivated to perform without constant direction
• Must have a valid driver’s license
• Drug screenings and background checks are part of the hiring process