Technician - Advanced

Overview

Req : 428004

Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we’re building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day.

We believe in empowering people. That’s why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you’re inspired by innovation that advances how people connect and transforms what’s possible, you belong on #Team Bell.

Become an integral part of our Customer Experience team, where you will be at the forefront of shaping our customer journeys. You will build on Bell’s Strategic Imperative to Champion Customer Experience and reinforce our commitment to put the customer first in everything we do. Design innovative, customer-centric processes, policies, products and services, while upholding our Customer-First Commitments to make it easier for customers to do business with Bell.

As part of our team, you will be at the heart of our customer experiences.

The Ontario Field Operations team in Bell Canada is responsible for maintaining the outside cable network providing voice and data services to customers in the consumer Bell Business markets.

• Repair of the aerial and underground fibre optic and/or copper network
• Perform preventive maintenance activities
• Work with engineering plans / MOP to determine work procedures to be followed
• Professionally represent Bell with the public and customers
• Communicate in a positive manner with customers and contractors
• As necessary, agree to undergo a background security check to meet a customer’s clearance requirement

• Candidates who are part of the Craft and Services bargaining unit must have;
  • A college diploma in electronics or telecommunications, or equivalent work experience
• Candidates from outside the Craft and Services bargaining unit must have
  • A college diploma in electronics or telecommunications, or equivalent work experience
  • A minimum of a high school diploma
• Fluent in English
• Hold a valid driver’s license - Class G or G2
• Possess good manual dexterity and able to work with different hand tools
• Capable to lift and carry heavy weight
• Capable to climb telephone poles and/or climb and carry ladders
• Capable to kneel and bend and work in areas with restricted movement
• Capable of differentiating coloured wires (colour code)
• Capable to safely execute all functions/aspects of the job and meet all safety requirements associated with the work equipment

• Intermediate knowledge in all aspects of repair and maintenance of underground, aerial and buried copper
• Intermediate knowledge of computer software environments to perform tasks (example: looking up cable plans on G-Mobile viewer, viewing cable schematics, etc.)
• Intermediate knowledge of outside plant specifications for buried, aerial and underground applications
• Intermediate knowledge of splice opening and closing (i.e. lead, PLP, PSI, etc.)
• Intermediate Knowledge of telephone network structures (conduits, strands, cables, poles, splices, etc.)
• Intermediate knowledge of cable repair test sets tools and gas meters
• Intermediate knowledge of Microsoft Office
• Ability to act with a focus on customer satisfaction
• Ability to work autonomously and with minimal supervision
• Analytical thinking and problem solving abilities

The candidate must be able to work outdoors in various weather conditions and may be called upon to work variable schedules according to business needs (schedules within a given day are prepared by the Company with due consideration to seniority), to participate in a standby program and work overtime as needed. Available and flexible to work days, evenings, nights, weekends, and statutory holidays as needed.

Note that many working conditions are subject to terms outlined in the collective agreement.

Adequate knowledge of French is required for positions in Quebec.