Job Description & How to Apply Below
Job Summary
The AVI-SPL Senior Audio Visual (AV) Field Service Technician works in partnership with the Global Helpdesk to provide service support for customers at site, with the end goal of restoring functionality to customers’ assets while delivering a world‑class customer service experience.
Essential Duties and Responsibilities- Experts in Crestron Programming, Biamp DSP and QSYS (DSP and Control).
- Read and interpret electronic schematics and architectural blueprints.
- Perform preventative maintenance visits to help maintain a stable client‑based system.
- Clean various AV equipment including but not limited to: camera lenses, monitors, and equipment fans.
- Take responsibility to accurately complete job documentation as needed.
- Field installation of control programs (AMX / Crestron/Firmware) – upload and download capability.
- Field service support of control programs (AMX / Crestron/etc.) – minor edits (could be with the aid of a programmer) compile upload and download capability.
- Field service support of networked devices (Routers IP Protocols etc.).
- Perform service tasks in a timely and quality conscious manner including but not limited to: pulling cable, installing connectors, mounting projectors and hanging ceiling mounts.
- Provide necessary training and support for next level service technicians.
- Provide end‑user client training as needed.
- Adhere to and understand health and safety standards for all phases of the job.
- Set up and troubleshoot various video codecs/video teleconferencing hardware.
- Travel to various job sites required.
Other duties assigned as needed.
Skills and Abilities- Effectively communicate with employees, customers and colleagues.
- Use hand and power tools in a safe and efficient manner.
- Work and think independently and ensuring to meet deadlines.
- Basic computer knowledge.
- Knowledge of basic signal flow for audio, video, and control.
- Manage small to medium projects.
- Solder and crimp connectors.
- Programming capability (Crestron) – changes and troubleshooting.
- Valid Driver’s License and a clean Driver's Abstract that meets AVI‑SPL driving standards.
- Minimum of 3-5 years of audiovisual integration experience preferred.
- Formal education in Electronics or related field preferred.
- Minimum of a High School Diploma or equivalent preferred.
- Preferred external training:
- Avixa (Info Comm) Quick Start to the Audio‑Visual Industry
- Avixa (Info Comm) CTS General Certification
- AMX Intro to Networking for AV Professionals
- Crestron Professional Installation
- Essentials of Crestron Programming Certification
- Extron AV Associate Certification
- AMX Programmer I
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