Field Service Technician

Job Description Field Service Technician – Canada
Remote Position, Field Based – Greater Toronto Area
Hourly Rate: $38.00 -$55.00 CAD per hour, commensurate with experience
Summary The primary responsibility of the Field Service Technician is to travel to customer sites throughout Canada and provide repairs to Alma Lasers equipment and complete Preventative Maintenance as scheduled. This position will sometimes provide level two technical trouble shooting with customers via phone or support local activities within the warehouse/depot. We are looking for candidates living in or near the following locations:

Greater Toronto Area This position is home-based within the Greater Toronto Area and requires frequent travel to customer sites across Canada, along with periodic work at Alma Lasers Canada’s Mississauga service depot. Come be a part of the amazing culture here at Alma! For You. For Life.
Essential Functions   Diagnose, analyze, and troubleshoot laser systems and related medical/aesthetic devices to identify root causes of equipment malfunctions.
Perform corrective repairs and component replacements to restore equipment to manufacturer specifications and operational standards.
Interpret electrical schematics, wiring diagrams, and technical documentation to execute board-level replacements and system repairs.
Conduct comprehensive functional, performance, and safety testing following repairs to verify proper operation and regulatory compliance.
Maintain accurate service records, repair reports, calibration documentation, and work orders in accordance with company quality standards.
Provide Level 2 technical support to customers, field personnel, and internal teams via phone, email, and remote troubleshooting tools.
Troubleshoot and repair low-voltage electrical and electronic systems using diagnostic equipment, including multimeters, oscilloscopes, power supplies, and specialized test instruments.
Adhere to scheduled service appointments and respond to preventive maintenance visits, field service calls, equipment installations, and emergency repair requests.
Collaborate with Engineering, Quality, Operations, Client Relations, and Sales teams to resolve technical issues and improve customer satisfaction.
Perform device calibrations and system verification using approved test equipment, including laser power meters and other precision measurement devices.
Create and maintain troubleshooting guides, technical bulletins, and knowledge-base documentation to support customer service and technical support teams.
Inspect, test, repair, and maintain finished goods, loaner inventory, demonstration units, and sales equipment within the depot or warehouse environment.
Perform handpiece diagnostics, refurbishment, repair, calibration, and final quality inspections in accordance with established service procedures.
Ensure compliance with company policies, safety regulations, quality requirements, and applicable medical device standards during all service activities.
Manage service parts inventory, tools, and test equipment to support efficient field and depot repair operations.
Deliver exceptional customer service by communicating repair findings, equipment status, maintenance recommendations, and operational best practices to customers and internal stakeholders.
Competencies   Planning
Problem Solving/Analysis
Technical Capacity
Organizational Skills
Customer Facing Communication Proficiency
Ability to learn and apply complex technical information

Education and Experience Required   College diploma or other post-secondary education in electrical or electronic repair, or equivalent experience
4+ years of Field Service experience

Experience with component level repair, preferred
Knowledgeable of ISO 13485 certification,…