Field Service Technician - CNC Machines

Provide on-site installation, repairs, and maintenance of CNC Machine Tool product line.
Through preventative and corrective maintenance, ensure customer equipment performs at an optimal level of quality and efficiency.
Diagnose and troubleshoot defects in CNC Machine Tools.
Perform mechanical and electrical repairs on CNC machines and test for proper performance.
Investigate customer complaints and perform analysis to determine the cause of the problem.
Act as a liaison with the customer and providing customer support so that products are used at an optimal level.
Determine which replacement parts will be needed for service calls and ensure that they are available.
Provide detailed and accurate service reports and documentation.
Maintain all company-provided equipment, including tools and company service vehicle.
Understand and follow all service operations and procedures and submit completed company-required paperwork in a timely and accurate manner.
Must be available to travel as customer demands require and do so within company provided directions and guidelines.
Adhere to workplace safety policies, regulations and requirements
Assist other Field Engineers as directed.
Ideal candidate will have the following experience and education:  Experience in technical field support - machine tools, automation, or electromechanical controls.
Perform mechanical and electrical repairs on CNC machines and test for proper performance.
Install, commission, and align CNC Machine Tools.
CNC programming knowledge is a preferred asset.
Must be customer oriented, conscientious and career minded as well as organized and possessing excellent people skills.
Good communication skills, have a valid driver’s license and be able to travel within Eastern Canada but predominantly in Southern Ontario.
Next Level Group uses Workwolf’s AI-enabled tools to sort and screen applications based on job-related criteria. All hiring decisions involve human review.