Asset Service Engineer

Scarborough, ON | Full-Time | On-Site | Mid-level (3+ years)

Overview
Your work will directly support customer reliability, equipment performance, warranty resolution, and services excellence. You will collaborate with internal production, quality and R&D teams. This is a role where your technical expertise and customer interactions will make an immediate impact.

Tasks

Support US and international customers, serving as primary point of contact for technical questions related to installed equipment and service requirements

Perform off‑ and on‑site inspections, testing, maintenance, troubleshooting, and repair of high‑voltage equipment, including instrument transformers, coils, and reactors; including spare parts sourcing and coordination planning with the customers

Conduct initial issue assessments and root cause analysis for equipment‑related questions

Assist with installation, commissioning, and startup activities for new equipment

Conduct site visits to assess equipment condition and define service scope, including preparing technical inputs for quotations, schedules, and recommendations

Support customer cases (either inside or outside warranty) by troubleshooting issues and coordinating with internal engineering, quality, manufacturing, and third‑party teams through resolution

Provide technical support and training to customers and service partners on equipment operation, maintenance, and best practices

Document service activities, findings, corrective actions, and recommendations through detailed service reports

Ensure compliance with safety standards, customer requirements, and field service procedures during all activities

Collaborate with service operations, engineering, quality, and manufacturing teams to improve customer satisfaction and service delivery

Maintain tools, equipment, and service documentation in good working order

Support continuous improvement initiatives related to field reliability, product performance, and customer experience

Travel frequently to customer sites across the United States and Canada as per business requirements

Requirements

Technical diploma, associate degree, or bachelor’s degree in electrical engineering, electromechanical engineering, electrical technology, or a related field

Solid knowledge of high‑voltage technology and power transmission systems

Previous hands‑on experience working with high‑voltage equipment, instrument transformers, coils, reactors, or related electrical systems

Strong understanding of electrical testing, diagnostics, maintenance, and troubleshooting procedures

A strong hands‑on mentality and practical experience working with tools

Experience performing field service activities, inspections, commissioning, and warranty support

Ability to read and interpret technical drawings, schematics, and service documentation

Strong analytical and problem‑solving capabilities with a customer‑focused mindset

Excellent verbal and written communication skills

Ability to work independently in dynamic field environments while managing multiple priorities

Familiarity with safety standards and field service best practices within industrial or utility environments

Experience with SAP or other service management systems is considered an asset

Willingness and ability to travel extensively across North America

Valid driver’s license required

Previous experience within utility, power transmission, energy, or manufacturing environments is strongly preferred

Compensation and Benefits
The expected compensation range for this position is CAD $60,000 – $90,000 annually. Actual compensation within this range will be determined based on education, experience, certifications, and internal equity considerations.

Comprehensive total rewards package, including paid vacation, group…