Senior Manager, Cash Management Operations

Elevate your career with TD as a Senior Manager in Toronto, Ontario, focusing on cash management and product operations. Drive efficiency while enhancing the client experience through operational excellence.

In this senior role, you will lead Product Operations within Business Banking, specifically managing cash management and deposit products for commercial clients. You will streamline policies and processes, improve operational efficiency, and support cross-functional teams to enhance the service delivery of cash management products. Your expertise in AML policies and KYC requirements will be critical to ensure compliance and risk mitigation.

Key Responsibilities:

• Lead operational functions supporting cash management and deposit products

• Improve processes and recommend enhancements for product sales

• Oversee Incident Management playbook for the team

• Address complex support escalations from various partners

• Review and approve customer-centric operating policies

Requirements:

• Deep knowledge of Business Banking organization and products

• Proven experience in process improvement and people management

• Strong analytical skills with sound problem-solving abilities

• Solid communication skills for partner interactions

• Familiarity with TD systems like DAS and CIF is an asset

Leverage your operational leadership and process enhancement skills to drive success in cash management at TD.
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