Onboarding Success Manager

About Metergy Solutions, LLC. ( rgy )

Metergy has the energy, rapid growth and excitement of a startup, together with a rock-solid, recession-proof business that has a 45 year track record. We’re a technology company that drives huge carbon emission reductions. This is a once-in-a-career opportunity.

As one of North America’s most experienced submetering providers, Metergy has brought turnkey solutions to clients for over 45 years. Metergy supplies, installs and remotely reads meters to measure individual suite consumption of electricity, water, gas, and thermal energy in multi‑residential and commercial buildings, and bills and collects for the cost of commodities and administrative charges for the services provided. The business model allows for long‑term recurring revenue through an innovative Submetering as a Service (SaaS) model.

Submetering is proven to reduce in‑suite energy consumption by 40%, driving decarbonization efforts for Metergy’s clients. This performance has enabled Metergy to issue green bonds and obtain green financing.

Positioned as the #1 submeter provider in the New York and Canadian markets, and one of the largest in North America, Metergy has more than 900,000 contracted meters, issues over 4M utility bills annually and has over 500 team members. Metergy is a portfolio company of Brookfield Infrastructure Partners. Brookfield is one of the world’s largest investors, owners and operators of infrastructure assets across the utilities, transport, energy, data and sustainable resources sectors.

This sponsorship provides Metergy with access to large‑scale capital, infrastructure investment expertise and global reach.

Provide building owners and occupants with accurate and reliable utility consumption data through market‑leading expertise in turnkey submetering and billing, while fostering a workplace with inspired team members empowered to do more good.

At Metergy, we don’t just believe in our people; we champion them. When individuals feel valued, supported, and inspired to grow, incredible things happen. That’s why we’re thrilled to be recognized as a Great Place to Work for the second consecutive year! This achievement reflects our unwavering commitment to building a workplace that’s respectful, inclusive, and high‑performing.

Come be part of a team that leads with passion
, thrives on positivity
, and delivers with precision
. We’re proud of who we are and even prouder of where we’re headed.

You will be at the forefront of ensuring a seamless service commencement for our onboarding clients. This role demands a strong collaborative approach with our clients and internal teams, with a specific focus on advancing key performance indicators, particularly Metergy's "Onboarding Score". Your critical thinking abilities, capacity to work independently and with a team, ability to forge strong B2B relationships and strong project management skills will be pivotal in achieving success in this role.

• Maintain strong relationships with assigned clients, serving as the primary point of contact during the onboarding process
• Act as a trusted advisor to clients, providing expert guidance and thought leadership, and serving as the escalation point for critical client issues.
• Communicate all aspects of Metergy’s billing program from onboarding through services reconciliation and hand off to an assigned Client Success Manager
• Continuously assess and optimize processes related to service commencement for improved efficiency.
• Work closely with cross‑functional teams, including sales, marketing, engineering, and production, to ensure customer needs are met and feedback is incorporated into service delivery, serving as an internal client advocate.
• Provide education on Metergy or client programs, including regulatory requirements, to internal and external stakeholders as required
• Provide tailored reports, project plans, and value‑added programs for clients, with support from cross‑functional teams.
• Play an active role in supporting and enhancing key performance indicators, with a specific focus on Metergy's Onboarding Score
• Resolve complex challenges and issues…