Private & Group Reservationist

It’s an exciting time to join Team TLH. We’re on a mission to be the ‘Number One choice for all Hotel Based Leisure in Torquay’ with an ambition to be busy 365 days a year! Our star-studded team is the key to delivering our mission and we want the best people in the Bay to be part of it.

As a Reservations Team Member, you will be part of our Reservations team in a back of house office-based role within our Sales & Marketing department. The role combines administration, email queries, online bookings, group bookings and in-bound telephone reservations. The successful candidate must be a customer service superstar with excellent communication, attention to detail and organisational skills.

An understanding of Reservations or Hotel Booking Systems would be an advantage and the successful candidate must have weekend availability
.

Your responsibilities will include:

• Dealing efficiently and politely with all telephone, email and internet enquiries
• Ensuring that all reservations are recorded following established procedures with full and clear information and they are input accurately and promptly
• Maximising revenue by converting enquiries, recognising business prospects and taking every opportunity to up-sell, including promoting premium bookings and rebooks
• Entering private and group bookings, group rooming lists and creating invoices
• Effectively communicating with group organisers and private guests in a timely fashion via email and telephone
• Undertaking general administration duties within the department
• Handling payments and ensuring all bookings are paid in full prior to arrival
• Maintaining an excellent understanding of the additional services/products available at TLH Leisure Resort

Our values are integral to our business and guide how we operate at every level of the organisation. The ideal candidate’s STARS values for this role are:

• Service– Excellent written and verbal skills, creating a great first impression and ensuring the booking process runs smoothly for group organisers and private guests
• Teamwork– Work seamlessly alongside both TLH team members and external stakeholders to provide the best possible service to our guests, increasing the likelihood of repeat bookings
• Attitude– Maintain a positive and professional attitude at all times
• Respect– Act in a respectful way and understand that all guests will have individual needs
• Safe and Sustainable– Abide by all health and safety regulations and ensure all booking details are completed in line with company policies and procedures

As part of the TLH Team, you will be able to take advantage of exceptional company benefits including:

• Free use of the leisure facilities (during selected times)
• Discounts on Aztec Spa treatments and facilities
• Discounts on accommodation and Aztec Leisure memberships for friends and family
• Full induction to ensure you hit the ground running
• Free staff meals whilst on duty
• Up to 28 days annual leave
• Workplace pension scheme (subject to eligibility criteria)

This is a full-time permanent role of 40 hours over 5 days, requiring some weekend availability.

Write to: HR Department, TLH Leisure Resort, Belgrave Road, Torquay, TQ2 5HL