General Manager

Full-time Permanent Mid-level Senior

Summary:

We are seeking an experienced General Manager to lead our hospitality and catering operations in Torquay, Devon. The ideal candidate will be responsible for overseeing daily operations, ensuring exceptional service delivery, and driving business growth. This role is pivotal in maintaining our reputation for excellence and enhancing customer satisfaction in a competitive market.

Responsibilities:

• Oversee all aspects of the hospitality and catering operations, ensuring high standards of service and quality.
• Develop and implement strategic plans to drive business growth and profitability.
• Manage budgets, financial reports, and forecasts to ensure financial health.
• Lead, train, and motivate staff to deliver exceptional customer service.
• Establish and maintain relationships with suppliers and partners to enhance service offerings.
• Monitor industry trends and competitor activities to identify opportunities for improvement.
• Ensure compliance with health and safety regulations and company policies.
• Handle customer feedback and resolve any issues to maintain high satisfaction levels.

Qualifications:

• Proven experience as a General Manager or in a similar managerial role within the hospitality and catering industry.
• Strong understanding of business management and financial principles.
• Excellent leadership and people management skills.
• Outstanding communication and interpersonal abilities.
• Ability to work under pressure and make decisions in a fast-paced environment.
• Relevant qualifications in hospitality management or business administration are preferred.

Our family of hotels and luxury coaches has been providing great holidays since 1979. The company now has 12 hotels in 10 popular UK resorts, and our fleet of luxury coaches ready to collect you and take you on your holidays. Service, quality, welcoming, friendly staff and excellent value are at the heart of this family-owned company. With family-friendly accommodation and entertainment throughout the year, we have something for everyone.