Operations Manager

TLH Leisure Resort, Belgrave Road, Torquay, TQ2 5HS

TLH Leisure Resort is entering an exciting new chapter. With a mission to become the Number One choice for Hotel‑Based Leisure in Torquay, we’re building a leadership team that can help us deliver exceptional guest experiences 365 days a year. If you’re an experienced hospitality professional with a passion for operational excellence, people leadership and creating memorable moments, this is your opportunity to make a real impact.

As Operations Manager
, you’ll be at the heart of our multi‑hotel resort, overseeing day‑to‑day operations across Front of House, Food & Beverage, guest services and safety standards. You’ll support the General Manager in driving performance, elevating service standards and ensuring our teams feel motivated, supported and empowered.

This is a role for someone who thrives on variety, enjoys leading from the front and wants to grow within a dynamic leisure environment.

• Oversee the smooth running of hotel operations across the resort
• Ensure exceptional guest service through continuous monitoring and improvement of standards
• Lead and support Front of House and F&B teams, ensuring systems and processes run efficiently
• Manage deliveries, stock control and operational administration
• Support recruitment, selection and onboarding of team members
• Build a positive, collaborative working environment with strong morale and engagement
• Champion safe working practices, completing risk assessments and monitoring Health & Safety compliance
• Uphold company policies and lead by example in all areas of operation

We’re looking for a leader who naturally embodies our core values:

• Service – You set the standard for excellence and inspire others to follow
• Teamwork – You bring people together, encourage collaboration and lead with confidence
• Attitude – You work with passion, positivity and a genuine love for hospitality
• Respect – You recognise individual strengths and build inclusive, supportive teams
• Safe & Sustainable – You ensure safe working practices and champion responsible operations

Joining TLH means becoming part of a supportive, ambitious and friendly team — with benefits designed to help you thrive:

• Free use of leisure facilities (selected times)
• Discounts on Aztec Spa treatments and memberships
• Discounts on accommodation for friends & family
• Full induction and ongoing development opportunities
• Free staff meals while on duty
• 28 days annual leave
• Workplace pension scheme (eligibility applies)

A stable, full time role: 40 hours over 5 days, including a mix of early/late shifts with weekend availability.
Salary: £27,872 per annum.

Located in the heart of Torquay, TLH Leisure Resort comprises four interconnected hotels — the TLH Derwent, TLH Victoria, TLH Toorak and TLH Carlton — alongside the renowned Aztec Leisure brand. Open 365 days a year, we offer a unique blend of accommodation, entertainment, leisure and spa experiences for guests and locals.