Collections Specialist

B2B Collections Specialist

Our company is seeking a detail-oriented and results-driven B2B Collections Specialist to manage business-to-business accounts receivable and ensure timely collection of outstanding invoices. This role requires strong communication, problem-solving, and relationship management skills to work effectively with clients and internal teams while maintaining a high level of professionalism.

Key Responsibilities:

• Manage and monitor a portfolio of business-to-business accounts to ensure timely payment of outstanding invoices.
• Contact customers by phone, email, and written correspondence to follow up on past-due balances.
• Research and resolve billing discrepancies, payment issues, and account disputes in collaboration with internal departments.
• Reconcile customer accounts and maintain accurate collection notes and account records.
• Negotiate payment arrangements when appropriate while preserving positive client relationships.
• Prepare aging reports and provide updates on collection activity to management.
• Support month-end close processes related to accounts receivable and collections.
• Ensure compliance with company policies and applicable regulations related to collections activity.