Customer Service Billing Specialist

We are looking for a detail-oriented Customer Service Billing Specialist to join a manufacturing team in California in a contract role with the potential to become permanent. This on-site position supports billing accuracy and customer satisfaction by handling credits, refunds, and order-related transactions in a fast-paced environment. The role works closely with accounting, customer service, sales, and distribution to investigate issues, maintain accurate records, and help keep daily operations running smoothly.

Responsibilities:
• Investigate customer credit and refund requests by gathering details, reviewing transaction history, and coordinating with internal departments to reach accurate resolutions.
• Enter and process billing adjustments, credits, and refunds in the company’s billing platform with a high degree of accuracy and timeliness.
• Maintain complete and organized records for all billing actions to support compliance, reporting, and audit readiness.
• Assist with order entry and related order processing tasks when operational demand requires additional support.
• Monitor transaction activity for inconsistencies and escalate recurring billing or order issues to the appropriate team leaders.
• Collaborate with accounting, customer service, sales, and distribution teams to resolve customer account questions and improve issue turnaround time.
• Verify billing data carefully during high-volume periods to help ensure accurate fulfillment and dependable customer service.
• Contribute to efficient daily workflows by identifying errors quickly and supporting corrective action across the order lifecycle.