Client Services Coordinator

We're a growing law firm in the South Bay (Los Angeles) area looking for an outstanding Client Services Coordinator to join our team. Are you outgoing and passionate about helping others? Then you're a great fit for this entry-level position. Our ideal candidate will primarily be responsible for greeting and assisting clients over the phone. The candidate will have the ability to take charge of conducting client intake calls and communicating/strategizing client intake with our chief of staff.

Our ideal candidate wants to go the "extra mile" when assisting clients and colleagues alike. The candidate will have careful attention to detail and the ability to handle various responsibilities in a timely manner. If this describes you, we want you to join our team! Responsibilities:
• You will be the first point of contact with the firm, handling and responding to incoming calls, emails, and messages
• Greet visitors, clients, and fellow employees when they arrive at the front desk and provide them with any necessary directions or information
• Respond to incoming phone calls and emails, and make sure the right people receive all important information
• Book travel arrangements and prepare itineraries so off-site meetings go smoothly
• Arrange appointments for the attorney and employees and keep the calendar up-to-date
• Create potential new client profiles, present to the chief of staff, and participate in the assessment of the appropriate intake path
• Collaborate with the internal team to ensure client queries are handled appropriately and in a timely manner
• Memorialize all interactions with potential and current clients in a firm's internal database

Qualifications:

• Bachelor's Degree/Associate's Degree
• 2+ years of experience in a client/customer-facing role
• Flawless oral and written communication skills
• Ability to develop and maintain client relationships
• Comfortable with handling various responsibilities Compensation: $20 - $30 hourly

• You will be the first point of contact with the firm, handling and responding to incoming calls, emails, and messages
• Greet visitors, clients, and fellow employees when they arrive at the front desk and provide them with any necessary directions or information
• Respond to incoming phone calls and emails, and make sure the right people receive all important information
• Book travel arrangements and prepare itineraries so off-site meetings go smoothly
• Arrange appointments for the attorney and employees and keep the calendar up-to-date
• Create potential new client profiles, present to the chief of staff, and participate in the assessment of the appropriate intake path
• Collaborate with the internal team to ensure client queries are handled appropriately and in a timely manner
• Memorialize all interactions with potential and current clients in a firm's internal database