Freight Forwarding Clerk

General Position Summary
This position is responsible for performing imports and exports related duties in order to organize the safe, efficient and cost-effective way of transportation taking accounts of the customers’ delivery requirements.

• Researches and plans the most appropriate route for shipments considering the nature of items and the requirements set by customers.
• Arranges appropriate packaging considering the climate, weight, nature of goods, costs, delivery and warehousing of goods at the final destination.
• Obtains, checks and prepares any required documentation to meet customer and insurance requirements.
• Coordinates with third party vendors to transfer items smoothly in accordance with customer requirements.
• Arranges payment of freight fees and other associated charges.
• Keeps track of shipping status using assigned systems.
• Issues invoices to customers according to quotation mutually agreed.
• Updates standard operation procedures (SOPs).
• Prepares quotations according to customers’ requests;
  Ensures quotations are competitive and reasonably profitable by negotiating with subcontractors and vendors.
• Handles, troubleshoots and assists customers in a timely manner to resolve claims talking to the Assistant Manager/Manager depending on the difficulty.
• Provides accurate shipping information to custom brokers for timely clearance.

• Seeks constant improvement, more efficient and less expensive ways and means in work processes.
• Maintains high ethical standards in the work place.
• Reports all irregular issues and problems to the Supervisor/Assistant Manager for solution.
• Maintains good communication with managers, supervisors, coworkers and outside contacts.
• Complies with all company policies and procedures.
• Responsible for maintaining a clean and safe working area and organizing data and documents.
• Performs special projects and other miscellaneous duties as assigned by the Supervisor/Assistant Manager.

• Attendance & Punctuality, Communication, Customer Service, Flexibility/Adaptability, Initiative/Follow Through, Problem Solving, Time Management

• High school diploma or general education degree (GED); or more than one year of related experience and/or training; or equivalent combination of higher education and experience.

• General office equipment including phones, fax, copier, personal computer, printer, scanner, etc.
• Software includes the use of Windows operating system, MS Office.

• None

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