Field Support Specialist

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Full Time – Torrance, CA, US

Bring your attention to detail and customer service superpowers to a team that values accuracy, organization, and great communication.

You’re the glue that keeps everything moving smoothly—orders, communication, shipments, and all the details in between. You'll make sure client orders are processed on time, accurately documented, and that everyone stays informed along the way.

• Schedule appointments with custodians of records
• Digitize documents and enter them into our system
• Keep our database spotless with real-time updates
• Sort and process mail
• Answer calls from clients and custodians with professionalism and care
• Create detailed status updates through data entry
• Prep records for shipment
• Coordinate with other departments to solve issues and keep clients happy
• Ensure every order is processed, tracked, and documented accurately
• Retrieve mail from our PO Box
• Pitch in on special projects and other tasks as needed

• Top-notch customer service and communication skills
• Organized, focused, and detail-oriented mindset
• Able to juggle multiple tasks and stay on top of priorities
• Friendly, outgoing, and proactive attitude
• Comfortable in a fast-paced environment
• Respect for confidentiality and sensitive information
• Reliable and punctual—you show up and get it done
• Solid skills in Microsoft Word, Excel, PowerPoint, and email
• Comfortable using internet software and digital tools
• Bonus points if you’ve worked in a Windows-based system before

Because you’re not just filling a role—you’re becoming a key part of a team that values accuracy, service, and a job well done. Every detail you handle helps keep our clients informed and operations running smoothly.