Strategic Account Operations Associate

Overview

Divergent is a technology company that has architected, invented, built, and commercialized an end-to-end factory system called the Divergent Adaptive Production System (DAPS) that uses machine learning to optimally engineer, additively manufacture, and flexibly assemble complex integrated vehicle structures and subsystems. Divergent is a qualified Tier 1 supplier to global automotive OEMs and is expanding to support mission critical needs in the Aerospace and Defense sector.

Join us to be a part of this transformative journey, where your impact will shape the future of technology and production.

The Strategic Account Operations Associate enables disciplined, data-driven execution of Divergent’s defense prime accounts. The role provides the analytical, organizational, and operational foundation that allows Strategic Account Executives to operate effectively, while also contributing independent judgment to improve account workflows, knowledge systems, and execution efficiency. This position is designed to build fluency in defense business development, advanced manufacturing, and enterprise B2B strategy.

Divergent is hiring a Strategic Account Operations Associate to support Strategic Account Executives and the broader defense business development team. This role serves as a force multiplier for senior account leaders, owning the analytical, organizational, and operational backbone of prime contractor account execution. In addition to executing established processes, the Associate should identify opportunities to improve how account information, CRM data, and customer materials are structured and maintained.

The role blends execution with growing autonomy and is suitable for an early- to mid-career professional who thrives in complex, fast-moving environments.

• Support Strategic Account Executives in day-to-day account management and execution activities
• Prepare meeting briefs, call notes, follow-ups, and action trackers
• Maintain disciplined CRM hygiene across accounts, opportunities, and contacts
• Track opportunity progress, risks, and next steps; surface issues proactively to account owners
• Recommend improvements to account workflows and execution cadence based on observed gaps

• Conduct market, program, and customer research across defense primes and DoD programs
• Build and maintain program profiles including mission context, funding status, stakeholders, and manufacturing relevance
• Synthesize research into actionable insights for account planning and prioritization
• Support identification and early qualification of new opportunity areas

• Organize and maintain internal account intelligence, competitive analysis, and program data
• Build reusable knowledge assets and templates to support cross-account learning
• Contribute to the development and continuous improvement of internal playbooks and reference materials

• Build and maintain pitch decks, briefings, and customer presentation materials
• Support creation of white papers, one-pagers, and capability summaries
• Ensure messaging consistency, clarity, and technical accuracy
• Independently own defined sections or standard modules of customer materials

• Coordinate with engineering, product, and program teams to gather inputs for customer engagement
• Translate technical content into clear, customer-ready materials
• Help standardize information flow between account teams and internal stakeholders

• High-quality, timely support to assigned Strategic Account Executives
• Accurate, complete, and current CRM and knowledge repositories
• Measurable improvements in account organization, execution efficiency, or information quality
• Positive feedback from account owners and internal stakeholders
• Demonstrated growth in defense market, program, and customer understanding

• Not a pure administrative assistant role
• Not a technical engineering role

This is a strategic execution and enablement role with increasing autonomy and direct exposure to enterprise defense business development.

• Ability…