Liaison, WW Business Support

Overview

POSITION SUMMARY STATEMENT:

The Liaison, WW Business Support will be responsible for supporting Distributor Services teams worldwide and will support the goals, values, and initiatives of the department and the company as needed. This role will work closely with the Information System team to execute projects that have an impact to Distributors and/or global Distributors Services teams and will also be responsible for providing support and training on various projects, Distributor Services processes and polices, including creating and maintaining manual and electronic documents incorporating or updating relevant information as required.

This position will require travel both locally and internationally in order to support the Distributor Services training needs.

• Provide support to our international Distributor Services teams for escalated Distributor queries and system issues.
• Participate in new country openings by conducting in-country training and support and assisting with functions related to new country openings.
• Conduct Sales and Marketing Plan Training for local staff and maintains online Sales and Marketing Plan Training available to all employees worldwide.
• Provide support in project development from beginning to end that support business goals in collaboration with management and stakeholders. Review and provide business/functional requirements for system changes and enhancements as needed.
• Coordinate and execute business user testing as needed, including, but not limited to scheduling, preparing and gathering test data, tracking issues, coordination with Information Systems and training.
• Ensure successful implementation of training, working in collaboration with other departments to understand how policy and procedures drive the success of the business.
• Identify existing/future processes and quality enhancements to improve business efficiencies and present ideas and process changes to drive continuous improvements to deliver excellent customer service.
• Develop and maintain training material as needed.
• Translate documents and communications thoroughly to be shared with Distributors, and internal regional teams.

None

Skills:

Required

• Bilingual – Spanish
• Demonstrates understanding of when to defer decisions to upper management. Resolves problems in accordance with company requirements and expectations
• Strong customer and results orientation
• Proficient in Microsoft office (Word, Excel, PowerPoint, Visio and Outlook)
• Excellent verbal, written communication and presentation skills;
  Able to present professional and comprehensive presentations;
  Basic Mathematical skills
• Ability to multitask, set appropriate priorities and meet deadlines continuously in a demanding fast paced environment, keeping management informed of progress
• Ability to function as an effective team member and participate in complex project teams
• Ability to research and resolve practical problems and carry out responsibilities under general supervision
• Excellent follow up skills; must be results oriented

Preferred

• Knowledge of the internal systems (Oracle/HMS, Phoenix, etc.)
• Knowledge of Herbalife International Policies and Procedures
• Knowledge in the areas of Distributor Services

Required

• 2 years previous experience in customer service environment/call center environment

Preferred

• Knowledge of Herbalife’s Sales & Marketing Plan
• Knowledge in the areas of Order Management, specifically within Order Support

Required

• High School diploma

Preferred

• College coursework and/or Associate degree

Herbalife offers a variety of benefits to eligible employees in the U.S. (limited to the 50 States and the District of Columbia), which includes Group Health Programs, other Voluntary Benefit Programs, and Paid Time Off. Group Health Programs include Medical, Dental, Vision, Health Savings Account (HSA), Flexible Spending Accounts (FSA), Basic Life/AD&D;
Short-Term and Long-Term Disability, and an Employee Assistance Program (EAP). Other Voluntary Benefit Programs include a 401(k) plan, Wellness Incentive Program, Employee Stock Purchase Plan (ESPP), Supplemental Life/Critical Illness/Hospitalization/Accident Insurance, and Pet Insurance. Paid time off includes Company-observed U.S. Holidays, Floating Holidays, Vacation, Sick Time, a Volunteer Program, Paid Maternity and Paternity Leave, Bereavement Leave, Personal Leave and time off for voting.