Customer Service Representative

Position Summary

Responds to customer’s inquiries or complaints regarding company’s products or services. Monitors internal performance to due date, highlights concerns internally in order to prevent a delinquent shipment. May have to communicate to customer of a pending delinquency, reasons why, and present a recovery plan. Determines best method to resolve complex customer service problems to ensure customer satisfaction and adherence to company policies.

Coordinates information to promote sales and resolve problems. Informs customers of procedures or resolution of problem. Follows up to ensure customer satisfaction. Makes periodic calls to existing customers to determine satisfaction with the company, products or services. May sell company products by either inbound or outbound telephone calls. Maintains database records of customer and product information and prepare reports. Communicates with customer buyers if items are not being consumed in accordance with contract expectations.

Coordinates with customer source representatives during on site visits. Position requires a thorough knowledge of company policies, procedures, products and services.

• Know and follow general company and corporate policies and procedures.
• Know, understand, and follow department policies and procedures.
• Receive, review, and load customer orders into our ERP system.
• Report to work on time, follow instructions from supervisor or management, interact well with co‑workers, understand and follow work rules and procedures.
• Perform other various duties as needed or as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High school diploma or general education degree (GED) preferred.

• Computer skills: proficiency with Microsoft Office suite (Excel, Word, PowerPoint) and basic navigation and chart generation.
• Understanding of Materials Requirements Planning (MRP) and its impact on production and logistics.
• English reading and writing proficiency.
• Ability to perform work accurately and thoroughly.
• Problem‑solving skills and ability to learn operational processes and seek answers for customer questions.

The salary information is a general guideline only. A wide range of factors are considered when extending an offer, such as job‑related knowledge and skills, qualifications, education/training, key skills as well as market and business considerations. Other forms of pay (e.g., bonus or long‑term incentive) may be provided as part of the compensation package, in addition to a full range of medical, financial, and other benefits, dependent on the position offered.

Pay range: $22 - $28 USD

Verus Aerospace is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, gender, religion, disability, sexual orientation, marital status, veteran status, gender identity or expression, or any other basis protected by local, state or federal law. This policy applies with regard to all aspects of one’s employment, including hiring, transfer, promotion, compensation, eligibility for benefits and termination.

A notice describing Federal equal employment law is available here.

Verus Aerospace is committed to offering reasonable accommodations to qualified job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us to let us know the nature of your request and contact information. Please note that only inquiries concerning a request for reasonable accommodation will be responded to.

To conform to U.S. Government export regulations, applicant must be a U.S. citizen, lawful permanent resident of the U.S., or protected individual as defined by ITAR (22 CFR § 120.15).

This employer participates in E‑Verify and will provide the federal government with your Form I‑9 information to confirm you are authorized to work in the U.S..