Call Center Customer Service Representative

We are seeking highly skilled Call Center Customer Service Representatives to join our client's team located in the Torrance area. This position is responsible for delivering excellent customer care and creating sustainable value for customers via phone, email, chat, and correspondence. The "CSR's" will handle service and information requests, billing, cost savings advice, and explain company policies and procedures along with terms and conditions.

• Providing efficient and effective service to customers and prospects on all patron-based services to a variety of inquiries and customer needs.
• Maintains sincere interest in providing stellar customer care
• Understands customer needs, determines the appropriate course of action to meet those needs and completes and initiates the transaction
• Exercises independent thinking in meeting customer expectations
• Combines knowledge of product, good work ethic, effective time management skills, and human relations skills to meet performance standards and positively influence the client's image

• Process information quickly and accurately
• Understand and apply new concepts
• Analyze Information and evaluate results
  
  Effectively deal with complex customers
• Create positive customer relationships by defusing angry and upset customers
• Demonstrate commitment to learning quickly and effectively applying knowledge
• Attention to detail and follow-up
• High School Diploma or equivalent
• Minimum 1 year of call center experience
• Minimum 1 year of customer service experience
• Knowledge of computer (PC) and internet applications
• Excellent communication skills written, verbal, and interpersonal
• Proficiency in keyboarding/data entry (At least 35wpm) - Typing Test given
• Excellent oral and written skills:
  Grammar and terminology
• Ability to pass a background check and drug screen upon offer of employment

• 6 months- 1 year of Call Center Experience