Service-Advisor

RESPONSIBILITIES

* Maintain Customer Service Index (CSI) rating as set by dealership service manager

* Responsible for the entire customer service experience from the service drive until vehicle is turned back over to the customer

* Schedule appointments and generate estimates

* Advise customers on the care of their vehicles and the value of maintenance in accordance with the manufacturer's specifications

* Effectively communicate to the customer the timeline of repair and maintenance

* Follow up with progress calls and/or emails to customers regarding any changes in the estimate or pick up time

* Document repair and maintenance changes on repair order in the approved manner

* Resolve customer complaints and questions

* Establish and maintain strong positive working relationships and loyalty with customers to encourage repeat and referral business allowing for long-term clientele

QUALIFICATIONS

* Minimum high school diploma or GED equivalent required

* Associate's degree (AA) or equivalent from two-year college or technical school preferred

* Trade school training and education preferred

* At least six months to one year automotive industry or related experience and/or training

* Broad knowledge of new vehicle technologies

* Excellent customer service skills

* Ability to be analytical and multi-task

* Ability to work with little supervision

* Self-motivated enthusiastic presence in a team environment

* Strong written and communication skills

* Consistent and stable work history

* Valid driver's license and clean driving record

* Professional appearance and work ethic