Customer Service And Claims Agent

Customer Service & Claims Agent (Automotive)

Location:

On-site - Irvine, CA

Schedule:

Monday-Friday + rotating Saturday (1x every 2 months)

Industry: Automotive / Vehicle Service Contracts

Overview

We are seeking a Customer Service & Claims Agent with strong automotive knowledge to support customers and dealer partners with vehicle service contract (VSC) claims, account inquiries, and issue resolution. This role requires a balance of customer service excellence, technical automotive understanding, and efficient claims processing in a fast-paced, high-volume environment.

Key Responsibilities

+ Handle 35+ inbound calls daily, assisting customers and dealers with claims, coverage questions, and account inquiries

+ Review and process vehicle service contract (VSC) claims, ensuring accuracy and policy compliance

+ Investigate and resolve complex, high-value claims involving repairs and maintenance

+ Communicate with dealerships, repair facilities, and inspection companies to determine coverage eligibility

+ Accurately document interactions and update systems in real time

+ Process correspondence and contract cancellations in a timely manner

+ Interpret coverage, exclusions, policies, and procedures for customers and partners

+ Collaborate cross-functionally and support rotating team assignments

Required Qualifications

+ 2-5+ years of customer service, claims processing, or call center experience

+ Strong data entry, multitasking, and computer navigation skills

+ Ability to handle high call volume with professionalism and efficiency

+ Excellent communication, problem-solving, and attention to detail

+ Ability to analyze information and make sound decisions

+ Comfortable working across multiple systems and applications

Preferred Qualifications

+ Experience in automotive, dealership, or vehicle service contract environments

+ Knowledge of automotive repairs, diagnostics, and warranty claims

+ ASE Certification or Automotive Technology background (highly preferred)

+ Experience working with dealers, repair facilities, or claims adjudication

+ Familiarity with MS Office (Word, Excel) and internal systems (CRM/mainframe)

+ Prior leadership or mentoring experience is a plus

Key Skills

+ Customer Service & Conflict Resolution

+ Claims Processing & Investigation

+ Automotive Knowledge (repairs, diagnostics, parts)

+ Data Entry & Documentation

+ Communication & Negotiation

+ Time Management & Multitasking

Work Environment

+ 100% On-site (corporate office setting)

+ Standard shifts between 5:55 AM - 5:00 PM (assigned post-training)

+ Rotating Saturday schedule (7:00 AM - 3:30 PM, once every 2 months)

+ Team-oriented environment with modern office amenities

+ Unique perk: access to classic vehicle displays on-site

Why Join Us?

+ Opportunity to work with a leading automotive service contract team

+ Gain exposure to complex claims and dealer network operations

+ Collaborative, team-driven culture with growth potential

+ Stable schedule with predictable hours and rotating weekend requirements

Job Type & Location

This is a Contract to Hire position based out of Torrance, CA.

Pay and Benefits

The pay range for this position is $29.67 - $29.67/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:  - Medical, dental & vision
- Critical Illness, Accident, and Hospital  - 401(k) Retirement Plan
- Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)  - Short and long-term disability
- Health Spending Account (HSA)  - Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Torrance,CA.

Final date to receive applications

This position is anticipated to close on Jul 3, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over…