Operational Account Manager, Freight Operations, Road

Job Area

Customer Operations Management

Torrance, CA

Road US

Operational Account Manager, Freight Operations, Road US

Full Time

The Operational Account Manager, Freight Operations is an integral part of the Road US team's freight brokerage operations and assists with the establishment and development of relationships with customers by providing exceptional customer service. They are responsible for developing the branch's house accounts while continuously seeking out new growth opportunities with current and new clients and overseeing the flow of communication with clients regarding all aspects of the account.

• Develop overall customer relationships via phone, email, and in person.
• Negotiate with transportation carriers and providers to obtain and set rates, and determine available services.
• Research and identify growth opportunities within the branch's house accounts.
• Investigate, act on, and establish new customer leads and opportunities.
• Examine customer requests to provide best service options and pricing.
• Proactively handle customer shipment requests.
• Utilize the TMS system and input data to facilitate material movement, planning, and scheduling.
• Provide direction and set pricing guidelines for the Carrier Sales team.
• Monitor shipment tracking from pickup through delivery and communicate accurate information to customers and/or Key Account Managers.
• Ensure customer expectations are met or exceeded through close communication with the Carrier Sales team.
• Track and trace shipments from pickup to delivery to ensure accurate information is provided to customers.
• Prepare spend reports as needed and hold regular check‑ins via Q  or M  with the customer.
• Perform other duties, responsibilities, and project work as assigned by manager.

• High School Diploma or equivalent (GED) required; college degree in Business Administration, Logistics, or Supply Chain Management preferred.
• 3 years' experience in logistics, transportation brokerage, or related field required; 5+ years preferred.
• Experience with transportation management systems.

• Proficient with Microsoft Office applications:
  Word, Excel, Teams, and PowerPoint.
• Solid analytical experience in Excel required.
• Driven, enthusiastic, and highly motivated.
• High attention to detail and ability to multitask.
• Strong organizational skills.
• Ability to thrive under deadlines and work in a team environment while delivering independent results.
• Excellent interpersonal communication and problem‑solving skills, verbal, written, and in person.
• Strong prioritization skills and a sense of urgency.
• Proficiency using a Windows‑based computer.
• Strong ability to persuade, negotiate, and influence others.
• Ability to work flexible hours.
• Strong mathematical skills for pricing, negotiating, and project development.

The position primarily involves sedentary office work. The employee is regularly required to sit for extended periods while working at a computer, speaking on the phone, and participating in virtual meetings. Frequent use of hands and fingers is necessary to operate a keyboard, mouse, and other standard office equipment. The role requires regular verbal communication and the ability to exchange accurate information with customers, carriers, and internal teams.

Occasional standing, walking, reaching, and bending may be required to retrieve files or collaborate with team members. The employee may occasionally lift or move office materials weighing up to approximately 15 pounds, such as files, documents, or a laptop. Specific vision abilities required include close vision and the ability to focus on computer screens for extended periods.

This role is performed in a professional office environment within a fast‑paced freight brokerage operation. The employee will work primarily indoors with standard office conditions and moderate noise levels from normal business activity, including phones, conversations, and office equipment. The position requires extensive communication via phone, email, and virtual platforms with customers, carriers, and…