Inside Sales Representative

Qualifications:

• Highly self-motivated

• Customer service and team-work oriented

• Capable of multitasking and prioritizing

• Teachable and Detail oriented

Required Experience &

Skills:

• English + Japanese [e.g., speaking, reading, and writing] bilingual is a plus, but not required

• Experienced in manufacturing or distribution industries

• Minimum 2 years’ experience in a customer service or support role

• Experienced in project management, forecasting, and inventory control

• Experienced in computer skills (e.g., ERP or MRP, Microsoft Office)

• Capable of effectively handling all aspects of order and delivery schedules of overseas production programs

• Strong negotiation and interpersonal skills (e.g., lead-time and schedule arrangement)

• Ability to work efficiently and meet tight deadlines

• Provide excellent customer service

• Team player
Inside Sales

Job Summary:

• Manage and maintain customer accounts

• Receive and handle inquiries from the factory, contract manufacturers, and OEMs

• Project and manage the customer’s demand through forecasting and inventory management

• Order entry [ERP], scheduling assemblies, and arranging shipments

• Contact buyers to follow up orders and inquiries

• Update customer orders via WebEDI or Open Order Reports

• Conduct and follow up on returned materials [i.e., RMAs]

• Maintain and distribute marketing tools [e.g., catalogs, manuals, and software]

• Organize and manage quotations

• Take on projects and tasks as assigned by Management.

• General clerical duties