Domestic Operations Support Agent

Overview

The Domestic Operations Support Agent I is responsible for reviewing daily reports for AIT stations and Agents, monitoring trends, and addressing past‑due issues. The role identifies solutions for on‑time performance and Cartage Manual compliance, assists agents with training and portal usage, and resolves escalations between AIT and agents.

• Work on training and assistance with agents on the MyAIT partners portal.
• Identify root causes for agent escalation issues and implement solutions as needed.
• Review On Time Reports for AIT Stations, ICs and agents daily to monitor trends and address past‑due issues.
• Review Cartage/Final Mile Snapshot and monthly/quarterly data on ASC quality, market focus, and new agent focus on metrics and goal achievement.
• Monitor primary agents’ coverage and rates to identify uncovered and high‑cost areas requiring improvement.
• Maintain a 5% goal for outstanding PODs in the Agent POD Scanned QMS Report.

• High School Diploma Required

• 1+ years Customer Service Experience Required
• 1+ years Freight Forwarding industry experience Preferred
• 1+ years Trucking or Cartage related work experience Preferred

• Strong verbal and written communication skills (Medium proficiency)
• Proficient in Microsoft Office suite (Medium proficiency)
• Excellent customer service and interpersonal skills (Medium proficiency)
• Strong work ethic and professional demeanor (High proficiency)
• Ability to work as a team member (High proficiency)
• Ability to work in a fast‑paced, high‑volume environment (High proficiency)
• Strong organizational skills and attention to detail (High proficiency)

• Customer Focus:
  Know the customer business needs and act accordingly; proactively address customer concerns and assist business partners and customers to achieve their work goals.
• Oral & Written Communication:
  Shape and express ideas and information effectively and professionally, using appropriate grammar and business writing style.
• Teamwork:
  Work as a productive member of a cohesive group toward a common goal; offer support for others’ ideas and opinions, express disagreement constructively, and share expertise.
• Problem Solving:
  Identify problems and issues of varying complexities, find effective solutions, weigh consequences, and adjust approaches to achieve results.
• Attention to Detail:
  Ensure work is complete and accurate; monitor quality, verify information, and organize materials for understanding.

In addition to base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics. Benefits include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement. Teammates may also receive up to 10–20 days of vacation (depending on tenure), 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.

AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets worldwide. With more than 40 years of experience, the Chicago‑based supply chain solutions leader uses a consultative approach to build a global network and trusted partnerships across numerous industries. AIT’s flexible business model customizes door‑to‑door deliveries via sea, air, ground, and rail—on time and on budget—supported by scalable, user‑friendly technology.

AIT Worldwide Logistics is an Equal Opportunity Employer – M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at 630‑766‑8300 ext 5218.