Ground Logistics CSR
Listed on 2026-07-18
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Customer Service/HelpDesk
Account Manager, Customer Service Rep, Office Administrator/ Coordinator
Ground Logistics CSR
Location: Torrance, CA
Pay Rate: $23.00 per hour
Schedule: Monday-Friday | 8:30 AM - 5:00 PM
As a Ground Logistics CSR, you will be part of a team that values your time, talent, and potential. This role offers an opportunity to contribute to a growing team, develop experience, and build a rewarding career.
Responsibilities- Communicate shipment updates and special handling requirements to operations and sales teams
- Provide customers with timely and accurate shipment status updates
- Respond professionally to customer inquiries regarding shipment tracking, routing, delivery status, and charges
- Coordinate with customers and the sales team to develop customer‑specific standard operating procedures (SOPs)
- Follow up on sales leads generated from daily shipment activity and customer quotes
- Assist with preparing customer quotes and providing exceptional customer support
- Maintain accurate customer records and shipment documentation
- Ensure timely communication across departments to support efficient logistics operations
- Perform additional administrative and customer service duties as assigned
- Previous experience in the ground logistics, transportation, or freight forwarding industry required
- Strong customer service and communication skills
- Ability to multitask and prioritize in a fast‑paced environment
- Proficiency with Microsoft Office, including Outlook and Excel
- Excellent organizational skills and attention to detail
- Ability to work collaboratively with customers, operations, and sales teams
- Competitive Weekly Pay
- Comprehensive Benefits including medical, dental, and vision coverage
- Life and Disability Insurance for added peace of mind
- Optional 401(k) Plan to help you prepare for the future
- Opportunities for Growth through a variety of assignments with leading employers
Staffmark is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E‑Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at By applying, you consent to receive AI‑generated and non‑AI‑generated calls, texts, or emails from Staffmark Group, its affiliates, and partners.
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