Relocation Consultant, Japanese Bilingual

Responsibilities

• Provide high-quality, front-line support to Japanese-speaking clients throughout their relocation and housing journey across the United States.
• Act as a trusted point of contact for all tenancy-related matters, including lease renewals, move-out coordination, and issue resolution.
• Partner closely with internal teams to ensure efficient service delivery, proactive communication, and a seamless client experience across all housing-related inquiries.
• Respond promptly and professionally to client inquiries in both Japanese and English via email and phone.
• Serve as the primary point of contact for tenancy-related matters, including lease renewals, terminations, and general housing inquiries.
• Coordinate with internal teams and external partners (agents, landlords, vendors) to resolve client issues efficiently.
• Provide guidance and support to clients throughout the lease lifecycle, including move-in, ongoing tenancy, and move-out processes.
• Maintain accurate and up-to-date records by inputting and managing client and contract data in internal systems.
• Monitor key timelines such as lease expirations, renewal deadlines, and termination notices, and proactively follow up with clients.
• Prepare and review documents, including lease summaries, notices, and client communications.
• Ensure compliance with company policies, client requirements, and applicable local regulations.
• Identify and elevate complex issues or risks in a timely manner.
• Contribute to continuous improvement of processes and client experience by providing feedback and suggestions.
• Take on a variety of responsibilities and ad hoc tasks to support team operations and client needs as they arise.

• Fluency in Japanese and business-level English (both verbal and written)
• Excellent communication and customer service skills
• Bachelor's degree or equivalent experience
• Proficiency in Microsoft Office applications (Excel, Word, Outlook, PowerPoint)
• Strong organizational and multitasking abilities in a fast-paced environment
• Attention to detail and ability to manage multiple priorities
• Experience in real estate, relocation, or service industries preferred, but not required.