Customer Service Representative

What You ll Do:

• Support assigned customer accounts and sales territories with day-to-day customer service needs.
• Respond to customer and sales representative inquiries with timely and accurate communication.
• Build relationships with customers, sales reps, and internal partners.

• Assist with order entry, maintenance, and order updates.
• Learn and support EDI customer processes.
• Assist with customer order holds, returns, and credit requests.
• Monitor order status and escalate issues when needed.
• Partner with CSR II and Senior CSR team members on complex order challenges.

• Collaborate with Sales, Distribution, Finance, AR, and Operations teams.
• Assist with troubleshooting shipment delays, pricing questions, and order issues.
• Develop knowledge of Dakine products, sales programs, and customer processes.

• Maintain accurate customer and order documentation.
• Support reporting and process improvement initiatives.
• Assist with warranty support and consumer inquiries as needed.
• Participate in team meetings, training, and development activities.
• Other duties as assigned.

• 1+ years of customer service, sales support, or related experience.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong communication and problem-solving skills.
• Proficiency in Microsoft Office (Excel, Word, Outlook).
• Willingness to learn ERP systems, order management, and EDI processes.
• Team-oriented mindset with a desire to grow within Customer Service.

• Company gym with access to personal trainer
• 13 company holidays
• Professional development workshops
• Employee product discounts on selected brands