Onsite Representative Lead

Our Incora Story is really taking off – we’d love you to join us for the journey. We are currently seeking an exceptional Onsite Representative Lead to join our team. As the leading supply chain solutions business in the aerospace industry, customers are at the heart of our business. As Onsite Representative Lead, you will be accountable for representing Incora Aircraft at customer production sites, interacting and coordinating directly with the Customer Administrator and on‑site functional area managers to effectively maintain and replenish customer supply bins;

and for providing an on‑site presence and liaison to assist in monitoring stock levels, resolving issues and expediting critical needs in support of customer requirements. This role is responsible for monitoring all processes, procedures and functions for accuracy and efficiency.

• Ability to mentor and lead a team
• Demonstrated ability to be a self‑starter and self‑motivated
• Excellent organizational and time‑management skills
• Clear and accurate data entry and documentation skills
• Strong follow‑through and perseverance to handle multiple tasks simultaneously
• Excellent customer service skills with the ability to deal tactfully, confidently and ethically with both internal and external customers
• Ability to be detail‑oriented and perform in‑depth research, if required
• Ability to be cross‑trained in multiple critical areas of the department
• Strong competency working with integrated data systems and Microsoft Office Suite, including Outlook and intermediate to advanced Word and Excel
• Ability to be open to schedule demands and changes, per customer needs
• Must have the ability to travel/drive from customer site‑to‑site, as necessary
• Must have and maintain own/reliable transportation and company‑approved driving record

The On‑Site Representative Lead is responsible for maintaining ongoing and consistent communication with the Regional Customer Program Manager, Contracts, Sales and Finance. You will provide operational support and status updates, including notification of critical stock‑outs, coordinate “New Add” and/or “Off” contract requirements, identify opportunities for quality or process improvements, and provide additional value‑added products or services to increase customer satisfaction and profitability.

• High school diploma; some college or college degree is preferred
• Minimum of 1‑year relative JIT, VMI or 3PO experience within the aerospace industry
• Excellent, proven customer service and interaction skills, with direct customer and supplier contact
• Demonstrated ability to serve in liaison and/or as a trained and reliable company representative, with positive results
• Strong working knowledge of Microsoft Office (Excel, Word, PowerPoint) is essential, alongside experience using Copilot or other AI tools to enhance productivity
• Passion for Incora values and exceeding customer expectations

• Courage – Take ownership for issues and problems
• Collaboration – Share knowledge and experience with others
• Commitment – Focus on ensuring internal and external customer expectations are met in a timely way
• Community – We value our world and everyone who shares it

An exciting package that includes a competitive salary and benefits you would expect from a growing, ambitious company, a chance to work in a first‑class brand‑new environment, and the opportunity to become part of our Incora story.

• 8 paid holidays with 2 additional floating holidays for all full‑time employees
• 2 weeks paid parental leave
• Up to 80 hours of vacation per year for full‑time non‑exempt employees, increasing with length of service
• Separate allocation of sick time
• Generous discount portal exclusive to Incora employees (vs Perkspot)
• Employer‑paid group life insurance at 1× salary, STD and LTD
• 401(k) plan with company match

Each of these companies is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other legally protected status. In compliance with the Americans with…