Service Consultant
Job in
Torrance, Los Angeles County, California, 90503, USA
Listed on 2026-08-05
Listing for:
Hyundai Motor America
Full Time
position Listed on 2026-08-05
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep, Technical Support
Job Description & How to Apply Below
As a service consultant you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records. You will serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
Education
High School
Experience
Less than 1 year
Additional Information
You can also visit our website - https://south
- RESPONSIBILITIES
* Maintain Customer Service Index (CSI) rating as set by dealership service manager
* Responsible for the entire customer service experience from the service drive until vehicle is turned back over to the customer
* Schedule appointments and generate estimates
* Advise customers on the care of their vehicles and the value of maintenance in accordance with the manufacturer's specifications
* Effectively communicate to the customer the timeline of repair and maintenance
* Follow up with progress calls and/or emails to customers regarding any changes in the estimate or pick up time
* Document repair and maintenance changes on repair order in the approved manner
* Resolve customer complaints and questions
* Establish and maintain strong positive working relationships and loyalty with customers to encourage repeat and referral business allowing for long-term clientele
QUALIFICATIONS
* Minimum high school diploma or GED equivalent required
* Associate's degree (AA) or equivalent from two-year college or technical school preferred
* Trade school training and education preferred
* At least six months to one year automotive industry or related experience and/or training
* Broad knowledge of new vehicle technologies
* Excellent customer service skills
* Ability to be analytical and multi-task
* Ability to work with little supervision
* Self-motivated enthusiastic presence in a team environment
* Strong written and communication skills
* Consistent and stable work history
* Valid driver's license and clean driving record
* Professional appearance and work ethic
Employment Position:
Full Time
Salary:
$0.00 - $0.00 Hourly
Salary is not negotiable.
Zip Code: 90503
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