Japanese Bilingual Customer Service Representative

Job Title:
Japanese Bilingual Customer Service Representative

Location:
Torrance, CA (Hybrid, once a week onsite)

Pay Range:$25 per hour

Hours: 9:00am - 5:30pm

Classification:
Non-Exempt, Full-Time, Direct-Hire

A rapidly growing global companyin the finance industry is seeking a Japanese bilingual Customer Service Representative (CSR) to join their expanding team. This position is ideal for someone who is eager to learn, grow, and build a long-term careerin a professional and supportive environment. You'll receive comprehensive training, gain hands-on experience with global business operations, and have the opportunity to grow into more specialized or senior roles over time.

The company values collaboration and flexibility - offering a hybrid work style(only one day per week onsite) to support both productivity and work-life balance.

• Provide exceptional customer service to business clients in both English and Japanese.
• Assist managers with client communication, documentation, proposals, research,and vendor coordination.
• Process account-related requests, such as adjustments, invoicing, and documentation.
• Support client renewals, new account setups, and competitive bids in collaboration with the client support team.
• Maintain accurate records and ensure timely completion of assigned tasks.
• Participate in team meetings and training sessions to further develop industry knowledge and skills.
• Contribute to a positive and collaborative team culture by being proactive and detail-oriented.

• Bilingual in Japanese and English - business-level proficiency required.
• Excellent communication and customer service skills.
• Strong computer skills, including MS Office (Excel, Word, PowerPoint, Outlook).
• Analytical and detail-oriented mindset.

• Medical/Dental/Vision/Life/AD&D/LTD, PTO, Holidays, and 401k