HVAC Customer Care & Scheduling Representative

Cloud Comfort HVAC HVAC Customer Care & Scheduling Representative

Company: Cloud Comfort HVAC

Location: South Bay Area, California

Job Type: Full-Time

Cloud Comfort HVAC is looking for a personable, organized, and service-driven HVAC Customer Care & Scheduling Representative to join our growing team.

We help homeowners throughout the South Bay Area stay comfortable year-round with reliable heating and cooling services, modern HVAC solutions, and a customer experience built around professionalism and care. From the first phone call to the completion of a service appointment, we want every customer to feel looked after.

Our team is guided by innovation, accountability, integrity, simplicity, and the will to win
. We recognize great performance, encourage professional development, and create opportunities for people who want to build a long-term career with a growing company.

As our HVAC Customer Care & Scheduling Representative
, you'll often be the first person our customers speak with when they need help.

You’ll handle incoming calls and online inquiries, schedule and confirm appointments, answer customer questions, maintain accurate information in our CRM, and work closely with our dispatchers and technicians to keep communication and scheduling running smoothly.

This role is ideal for someone who genuinely enjoys helping people, can stay organized when things get busy, and knows how to create a positive customer experience.

• Answer incoming customer calls with professionalism, energy, and a helpful attitude
• Schedule, confirm, and coordinate HVAC service appointments
• Respond promptly to emails, website inquiries, social media messages, Yelp requests, and other online communications
• Explain HVAC services, maintenance plans, current promotions, and appointment details to customers
• Assist customers with general questions and basic service-related concerns
• Enter, update, and maintain accurate customer information in the CRM
• Communicate with dispatchers and technicians to help ensure appointments are scheduled and coordinated effectively
• Follow up with customers regarding appointments and their satisfaction with completed services
• Handle customer concerns calmly and professionally, escalating issues when appropriate
• Contribute to a positive, supportive, and collaborative team environment

The right person for this position will bring:

• At least 1 year of experience in customer service, a call center, administration, or customer support
• Excellent verbal and written communication skills
• A friendly, professional, and customer-first approach
• Strong organizational skills and the ability to manage multiple priorities
• The ability to remain calm, helpful, and solution-focused in a fast-paced environment
• Confidence using computers and CRM software, along with the ability to learn new technology
• Strong attention to detail and dependable follow-through
• A team-oriented attitude and strong communication skills
• Bilingual English/Spanish skills are highly preferred

• Full-time employment
• Performance-based bonus and commission opportunities
• Health care benefits
• Paid training
• Career advancement opportunities
• A supportive, energetic, and team-oriented workplace

At Cloud Comfort HVAC, customer service isn't simply about answering the phone. It's about making every interaction easier, clearer, and more positive for the people who trust us with their homes.

You’ll join a growing company that invests in its employees, recognizes strong performance, and provides opportunities to develop your skills and advance your career.

If you're a strong communicator who enjoys solving problems, helping customers, and keeping things organized, we'd like to hear from you.