Japanese Bilingual Customer Support & Assisting Food Quality Assurance

Japanese Bilingual Customer Support & Operations Assistant

Japanese / English

A global healthcare and food-related company is seeking a Japanese/English Bilingual Customer Support & Operations Assistant.

This position focuses on customer support for U.S. and Canadian customers
, while also supporting marketing, CRM, administrative operations, and food quality assurance activities
.

The ideal candidate is bilingual, proactive, flexible, and willing to learn and take on a variety of responsibilities
.

• Handle customer inquiries by phone and email in Japanese and English
• Provide product information and assist customers throughout the purchasing process
• Support customers in the U.S. and Canada
• Support CRM and customer relationship management
• Assist with sales/marketing analysis and market planning
• Coordinate with the Japan office, factories, and business partners
• Issue invoices and perform basic data entry using Quick Books and Excel
• Support shipping, packing, and general office operations
• Support food quality control (QC) and related documentation
• Assist team members with various tasks as needed

• Business-level or higher Japanese and English
• Customer service, administrative, sales support, or marketing experience preferred
• Strong communication and interpersonal skills
• Proactive, positive, and willing to take initiative
• Able to handle multiple tasks and adapt to changing priorities
• Basic Excel and Word skills
• Quick Books experience is a plus
• Food QC/quality assurance experience is a plus,
  but not required

• Monday–Friday, 9:00 AM–6:00 PM
• 1-hour lunch break
• In-person / Office-based
• Overtime generally not required

Torrance, CA

• $40,000–$60,000/year
  , depending on experience
• Bonus paid twice a year
• Potential annual compensation equivalent to approximately 14 months of salary
• Health, dental, and vision insurance
• PTO and sick days
• Company holidays
• Additional benefits after the 3-month introductory period