Game Guide, Del Amo

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Location:

Del Amo Fashion Center.

Game Guides are world‑class hospitality experts who are genuinely delighted to anticipate each individual guest’s needs, enthusiastically serve them, and do whatever it takes to make their day
.

Game Guides at The Escape Game lead guests through our escape rooms – thrilling, immersive adventure games where players work together to complete a mission (and escape a themed room) before time runs out. To progress through the game, players must find clues and solve puzzles.

Game Guides set the tone for the entire experience by delivering an upbeat, conversational introduction to groups of 2-12 guests, and they connect with guests of all ages to make their visit as fun and memorable as possible. During gameplay, Game Guides use TEG’s software to monitor team progress and ensure every single guest enjoys their experience. After the game, Game Guides celebrate with guests and reset game components accurately and efficiently.

• Lead groups of 2-12 guests through escape rooms, providing an upbeat, conversational introduction.
• Use TEG’s software to monitor team progress and ensure a fun and memorable experience.
• Celebrate with guests after the game and reset game components accurately and efficiently.
• Embody our mission, vision, and values during every shift.
• Lead groups of 2-12 in fun, friendly conversation.
• Collect information and make meaningful connections with guests.
• Enthusiastically explain TEG games and products.
• Use Game Guide software to monitor games and assist guests.
• Use HMI (Human‑Machine Interface) to operate our games.
• Give a recap of the experience in the outro.
• Ensure operational excellence on shift by:
  • Ensuring game components function properly
  • Using setup sheets to accurately reset games
  • Cleaning games and TEG’s facility
  • Being timely and exemplifying excellent time management skills to stay on schedule for the games assigned
  • Completing necessary reports
• Immediately and graciously resolve service failures.
• Ensure each guest has a five‑star experience and leaves happy.

• Flexible availability: night, weekend and holiday shifts.
• Capable of handling physical activity: deep cleaning, painting, standing, crawling, bending, lifting 30‑40 lbs, and minor game repairs.
• Ability to use small tools and strong magnets when resetting our games.
• Fast at resetting numerous locks, drawers, shelves, and game components within specific time frames outlined in training.
• Excellent communication skills when speaking with guests.