DMC Leisure Associate

Position

Junior

Date:
December 2015

Division: DMC

Report to: [not provided]

Department: [not provided]

Direct Reports: n/a

FLSA Status:
Non-Exempt

Job Rank: A

Remote Work Status:
Full Remote/Hybrid (reports to office # times per week)/Onsite

Pay Grade: n/a

Location:

LAX

Competency Requirements:
Level I Specialist

This position is responsible for planning, developing and operating My Bus tours.

• Plan new tour/capabilities and product line to meet the FIT demand.
• Arrange buses, guides, admissions, Amtrak tickets, air tickets, show tickets, restaurants, etc.
• Improve and maintain operational efficiency and profitability.
• Resolve daily occurrences such as weather delays, cancellations, traffic delays, etc.
• Answer questions from Sales team and travel agencies.
• Create estimates for special requests and arrangements.
• Handle complaints or suggestions from customers.
• Close tour transactions monthly; report costs and profits.
• Set up promotional campaigns for web customers and agencies.
• Fully understand and act on customer needs.
• Negotiate with operators for prices, itineraries, etc.
• Communicate well with operators, sales team, and travel agencies.
• Use judgment in regular interactions with operators and related parties.
• Consult with superiors or experienced colleagues when troubleshooting.
• Maintain and develop customer base through heartfelt assistance and quality services, and timely interaction with sales staff.
• Understand own function from a larger, organizational perspective, and its impact on daily activities.

• Seek constant improvement, more efficient and less expensive ways and means in work processes.
• Perform special projects and other miscellaneous duties as assigned by superiors.
• Maintain high ethical standards in the workplace.
• Report all irregular issues and problems to superiors for solutions.
• Maintain good communication with superiors, office staff members, and outside contacts.
• Comply with all company policies and procedures.
• Be responsible for maintaining a clean and safe working area.

• Education and Experience:
  
  0-1 year of experience in the travel industry or equivalent skills in the area of expertise.
• Skills and Knowledge:
  Adequate knowledge and skills to perform day‑to‑day responsibilities; requires minimum supervision.
• Language:
  Speaks, reads, and writes fluently in Japanese.
• Certificates and Licenses:
  None.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Normal business hours: 8:45 a.m. to 5:30 p.m.; may be required to work after normal hours and weekends.
• Work performed in an air‑conditioned office environment.
• Work can be performed remotely but may require reporting to the Los Angeles office two times per week or as required.
• Infrequent domestic travel by air (twice per year) is required.
• Environmental conditions:
  
  noise, pollution, dust, fumes, and vehicle exhaust may be present.
• Equipment:
  General office equipment including phones, fax, copier, personal computer, scanner, etc.; software includes Windows OS, MS Office, LARS.

• Frequent sitting; occasional standing, walking, use of hands and fingers, and reaching with hands and arms; occasional lifting or moving up to 25 pounds.
• Vision:
  Read and analyze data in hard copy and on a computer screen; adjust vision focus as needed.
• Mental:
  Show stamina for problem solving, handle stressful situations, prioritize multiple tasks, recall detailed conversations or events, interpret and apply oral/written instructions, remain alert and coherent during stressful conditions.

The above information has been designed to indicate the general nature and level of work performed by an employee in this classification. It is not intended as a comprehensive inventory of all duties, responsibilities, and qualifications of employees assigned to this job. Management has the right to add, revise, or delete information in this description.

Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of this position.

This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

JTB USA, Inc. is a drug free workplace and an Equal Opportunity Employer.