IT Support Specialist

Description

The IT Support Specialist provides frontline IT support for our growing, technically complex organization. The role is responsible for resolving day-to-day user issues, maintaining IT assets, and supporting system reliability while escalating higher-level issues as needed.

• Serve as the primary onsite IT support representative, assisting team members with day-to-day technical issues.
• Provide Tier 1 support for desktops, laptops, mobile devices, printers, and common applications (Adobe Creative Cloud, Office 365, Cisco Secure Client VPN, etc.).
• Install, configure, and troubleshoot hardware, software, and peripheral equipment.
• Manage user onboarding and offboarding, including device setup, access provisioning, and account deactivation.
• Perform routine password resets, permissions changes, and basic account management across core systems (Net Suite, Zendesk, Google Workspace).
• Support the rollout of new software applications and provide basic training/documentation for end users.
• Maintain and track IT equipment inventory, including procurement, imaging, asset tagging, and lifecycle management.
• Perform daily system health check and escalate advanced or system-level issues to the System Administrator or external vendors.
• Perform additional IT-related tasks and participate in special projects to support the evolving needs of the organization.

• Bachelor’s degree in information technology or computer science
• 1–2 years’ experience in IT support, desktop support, or help desk role.
• Familiarity with Windows operating systems, Office 365, Google Workspace, and common business applications.
• Basic understanding of networking (TCP/IP, DHCP, DNS, Wi‑Fi troubleshooting).
• Strong customer service and communication skills.
• Ability to prioritize and resolve issues in a fast-paced environment.
• Experience with ticketing systems (Zendesk, Kaseya BMS, etc.) preferred.
• Ability to safely lift and carry equipment weighing up to 50 lbs.