Project Manager-Customer Experience

Location:
Torrance, CA (Hybrid – 4 days/week onsite and 1 day/week remote)

Contract Duration: 12+ months

Rate: $76/hr on W2

Required Skills and Expertise:

• 5+ years of IT Project Management experience, preferably in customer experience or digital platforms.
• Experience managing vendor-delivered technology programs.
• Proven ability to manage cross-functional teams and external partners.
• Strong project planning, RAID management, and communication skills.
• Experience coordinating UAT and structured deployment cycles.
• Proficient in Jira/Confluence or similar tools.
• Excellent executive reporting and stakeholder-facing communication skills.
• Highly organized; strong follow-through and accountability.
• Proactive problem-solver; anticipates roadblocks and escalates early.
• Able to navigate ambiguity and drive clarity among stakeholders.
• Confident communicator with polished executive presence.
• Strong vendor diplomacy — ability to push for outcomes while maintaining partnership.

Preferred Skills and Expertise:

• Experience with Qualtrics, VoC, or survey-based programs.
• Background in digital product delivery, CRM, CX analytics, or marketing technology platforms.
• Understanding of data privacy and governance (GDPR, CCPA)