Information Technology Analyst - Infrastructure

WE STRONGLY ENCOURAGE APPLICANTS TO READ THE JOB ANNOUNCEMENT IN ITS ENTIRETY BEFORE SUBMITTING AN APPLICATION FOR THIS POSITION.

The City of Torrance recognizes the principles of diversity and inclusion, and strives to ensure equal opportunities for its workforce, applicants and community members. If you are a person who wants to make a difference, give back to your community, and be a voice for change, apply to the City of Torrance today.

The Information Technology Department is responsible for the administration of the City's information and communications systems and infrastructure. Services include the planning, procurement, delivery, maintenance and training which support the business functions of City departments through technology. The department's responsibilities include computer hardware systems, data and telecomm infrastructure, data management, information security, radio and wireless communications, software and applications, telephone and voice systems.

Information Technology Analyst - Infrastructure provides technical support for systems, networks, and applications, ensuring reliable and secure operations. Responsibilities include troubleshooting technical issues, assisting in system implementations, supporting enterprise applications, and maintaining infrastructure to meet departmental and Citywide service needs. This position works closely with senior staff and management, translating user needs into technical solutions, assisting in applications and analytics project implementations, and ensuring continuity of public services.

• Provide support for the City’s network, server, cloud, and database systems to ensure availability and performance of services.
• Assist in administering Cisco networking equipment, including switches, routers, and wireless access points.
• Support Microsoft technologies (Windows Server, Active Directory, Microsoft 365, Teams, Exchange) and assist with Azure cloud services.
• Monitor system performance and availability.
• Assist with system upgrades, migrations, deployments, and integration projects.
• Perform related duties as required.

Any combination of education, training, and experience that provides the required knowledge and skills is qualifying. A typical way to obtain the knowledge and skills would be:

• A Bachelor’s degree in Computer Science, Information Technology, or a closely related field; and three (3) to five (5) years of professional experience in information technology infrastructure, systems support, networking or a related field; or an equivalent combination of training and experience.

• Must possess and maintain a valid California Class C driver's license.
• Certifications in Microsoft technologies (Windows Server, Azure, Microsoft 365, cloud administration, and security), Cisco technologies (networking, security, wireless, and enterprise infrastructure), virtualization, cloud, and cybersecurity domains as appropriate to infrastructure support, or other related certifications are highly desired.

• Strong working knowledge of network administration, including Cisco switches, routers, wireless access points, firewalls, and VPN technologies;
• Experience supporting Microsoft environments, including Windows Server, Active Directory, Microsoft 365, Exchange, Teams, and Azure cloud services;
• Proven ability to troubleshoot and resolve complex technical issues across servers, networks, end‑user systems, and enterprise applications;
• Experience with system monitoring tools, backup solutions, disaster recovery planning, and IT security best practices;
• Familiarity with virtualization technologies, database concepts (SQL Server or equivalent), and cloud‑based infrastructure support;
• Demonstrated ability to provide excellent customer service, communicate technical concepts clearly to non‑technical users, and support multiple departments effectively;
• Strong critical thinking and sound judgment, with the ability to prioritize tasks and adapt to changing demands;
• Ability to build strong working relationships with colleagues, management, vendors, and…