Business Analyst IT L3

We are currently accepting resumes for a Business Analyst IT L3 position in Torrance, CA. This position is onsite. Salary range: $125-130k. Benefits offered:
Medical, Vision, Dental, 401 K.

Onsite 4 days per week

10%

No

The successful candidate will serve as a Transportation & Warehouse Systems Subject Matter Expert (SME), supporting enterprise‑level logistics, transportation, and warehouse applications. This role partners with business stakeholders, project managers, vendors, and IT teams to ensure stable operations and successful delivery of new capabilities.
Act as a primary functional SME for Warehouse Management Systems (WMS) and Transportation Management System (TMS), providing day‑to‑day operational and application support.
Analyze transportation, warehouse, and logistics business requirements and translate them into functional designs, system configurations, and integration solutions.
Lead or support application enhancements, defect resolution, and initiatives spanning WMS, TMS, and related logistics platforms, ranging from minor configuration changes to large, multi‑phase projects.

• Requirements gathering and business process analysis
• Functional and detailed design
• System configuration and parameter setup
• Testing (unit, integration, system, and user acceptance)
• Production deployment, stabilization, and post‑implementation support

Provide daily production support for WMS and TMS applications, identifying, troubleshooting, and resolving issues impacting warehouse operations, outbound/inbound transportation, and downstream systems.

• Inbound receiving and put‑away
• Inventory management and control
• Picking, packing, shipping, and outbound staging
• Labor and process‑related configuration (as applicable)

Coordinate and support integrations between TMS, WMS, mainframe systems, carriers, and third‑party logistics providers, ensuring accurate and timely data flow across the supply chain.

Serve as a key contact for shipment visibility and tracking solutions, supporting WMS‑to‑TMS event flows and resolving integration or data issues.

Lead analysis of production incidents and operational disruptions, performing root‑cause analysis and coordinating with internal technical teams and external vendors to drive resolution.

• Creating and managing Service Requests (SRs) with Oracle Support
• Reviewing and validating quarterly cloud upgrades for TMS and related integrations
• Coordinating regression testing and business readiness activities
• Support TMS configuration

Contribute to solution and integration architecture, ensuring that warehouse and transportation systems are scalable, secure, and aligned with enterprise standards.

Support application security and user access, including role setup, access troubleshooting, and SSO coordination for logistics platforms.

Produce and maintain clear, up‑to‑date documentation, including functional designs, integration diagrams, support procedures, and knowledge‑transfer materials.

Provide regular status updates to project managers and leadership, communicating risks, dependencies, timelines, and remediation plans.

• Business Analysis & Functional Design: 35-45%
• Testing, Implementation & Production Support (TMS & WMS): 35-45%
• Architecture, Integration Design & Vendor Coordination: 15-25%

Support for WMS and TMS applications, production support and project.

5+ years of experience supporting enterprise Warehouse Management Systems (WMS) and logistics/transportation applications.

Proven experience acting as a WMS and TMS Subject Matter Expert (SME), supporting daily warehouse operations, owning application support, enhancements, and issue resolution.

• Inbound receiving and put‑away
• Inventory management and control
• Picking, packing, shipping, and outbound staging

Experience configuring and supporting PkMS parameters, rules, and workflows.

Ability to analyze warehouse operational issues and translate them into system configuration changes or…