Desktop Systems Specialist - Torrance, CA

Job Summary

Our growing organization currently has an opportunity for an IT professional to join our team as an Intermediate Desktop Systems Specialist. In this position, the successful candidate will be responsible for maintaining the integrity of all computer workstations, associated software, and all printers. The Intermediate Desktop Systems Specialist will be the main point of contact for all on‑site support as part of a larger team.

This is an excellent opportunity for an experienced IT professional to join an established organization and to be challenged and grow their career.

• Assist employees with the installation, configuration, and ongoing usability of system hardware and software
• Offer daily operations and systems support to employees
• Verify the functionality of hardware and software components
• Troubleshoot hardware and software issues in person, remotely, and via phone
• Research questions using available information and resources
• Follow standard Service Desk procedures
• Create Service Desk tickets to document all customer requests
• Identify and expedite situations requiring urgent attention
• Stay current with system information, changes, and updates
• A drive to learn and maintain key service desk applications such as SCCM, VMWare Horizon Client, etc.
• Resolve Service Desk Tickets with minimal supervision

• Typically requires 3+ years of progressive experience in an IT Help Desk / Desktop Support role
• High School Diploma or GED
• Hands‑on technical experience with Active Directory, 2FA, SCCM or equivalent, O365 Administration, and IT Service ticket management
• Exceptional customer service
• Excellent written and verbal communication skills
• Problem‑Solving skills, to quickly identify and analyze problems, develop or follow SOP, and implement the best course of action to address issues
• Work in a fast paced and dynamic environment, must be able to triage, manage time and work individually and as part of a team
• This position is onsite only, help desk rotating shift and monthly rotating on‑call as needed
• Ability to lift 50 lbs as needed

• ITIL Foundation, A+, Google IT Support Professional, and / or equivalent certifications
• Knowledge of Azure, VMWare/Vsphere, O365/Intune a plus
• Associates or Bachelor's degree in Computer Information Systems or related field

This position requires you to have or obtain a government security clearance. Security clearances may only be granted to U.S. citizens.

Fulltime Equivalent Job Grade Salary Range for this position
$38,300.00 - $76,600.00 annual salary for in‑office or hybrid employees in FL, GA, IN, AZ, AL, MD or TX, and all remote employees
$42,900.00 - $85,800.00 annual salary for in‑office or hybrid employees in VA, CA, NH or MA
$45,200.00 - $90,400.00 annual salary for in‑office or hybrid employees in NJ

Mercury considers a variety of factors to determine individual base salary offers to candidates, including:

• The role and related responsibilities;
• Prior work experience;
• Education, training, skills and certifications;
• Internal equity with others employed by Mercury in similar roles;
• Geographic location; and
• Alignment with market data.

In addition to base salary, Mercury provides a variety of benefits for team members including:

• Bonus opportunities (or special incentives for sales positions);
• Health, life and disability insurance;
• Company‑paid holidays and time off;
• 401(k) retirement plan;
• Discounted employee stock purchase plan;
• Tuition reimbursement; and
• Access to professional development and personal wellness platforms including Linked In Learning, Headspace, Aaptiv and Virgin Pulse.

Team members at the Director or Vice President level are also eligible to receive annual stock‑based awards.

Mercury offers a 9/80 alternative work schedule that provides employees more opportunity for work/life balance (available based off location).

Mercury Systems is a technology company that makes the world a safer, more secure place. We push processing power to the tactical edge, making the latest commercial technologies profoundly more accessible for today's most challenging…